334845437-11-15-2024-10-CC-PBER-DB9N6Z-20241122091157

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334845437
Report Date: 11/15/2024
Date Signed: 11/15/2024 09:20:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Anastasia Flores

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20241024100850

FACILITY NAME:	WOLFF WATER		FACILITY NUMBER:	334845437
ADMINISTRATOR:	LIZETH OUELLETTE		FACILITY TYPE:	850
ADDRESS:	47795 DUNE PALMS ROAD		TELEPHONE:	(760) 771-3096
CITY:	LA QUINTA	STATE: CA	ZIP CODE:	92253
CAPACITY:	43	CENSUS: 33	DATE:	11/15/2024
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Margie Sanchez		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Licensee failed to ensure the children are fed breakfast when arriving late
Staff failed to adequately supervise children on the playground

INVESTIGATION FINDINGS:

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On November 15, 2024, at 8:50 AM, Licensing Program Analyst (LPA) Anastasia Flores, arrived for the purpose of delivering the findings on the above stated allegations. On October 30, 2024, at 8:47AM, LPA conducted a health and safety inspection, and no immediate concerns were observed. Interviews were conducted with two staff.

On October 24, 2024, our agency received allegations that the facility failed to ensure the children are fed breakfast when arriving late. It was reported the staff do not provide breakfast for the children that barely miss the breakfast time. Interview with Assistant Director and Director, denied allegation the children are not fed when late. Interview with Assistant Director disclosed all children are fed and food is provided for the children that are late.

An additional allegation was received that staff failed to adequately supervise children on the playground. It was reported the staff socialized instead of supervising the children outside in the playground.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20241024100850

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WOLFF WATER	FACILITY NUMBER: 334845437
	VISIT DATE: 11/15/2024

NARRATIVE

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LPA’s observation on 10/30/24, observed the staff socializing with the children, encouraging children to play nice together, communicating with children for an estimated ten minutes prior to LPA entering the Child Care Center (CCC). Interviews conducted with Assistant Director, denied the allegation that the staff fail to supervise the children on the playground. Interview with Assistant director and Director, disclosed that staff are trained to walk around the playground, monitoring and encouraging safe play and positive social skills.

Based on interviews conducted and the lack of corroboration from the reporting party, the allegation that licensee failed to ensure the children are fed breakfast when arriving late, and staff failed to adequately supervise children on the playground, are unsubstantiated at this time.

An exit interview was conducted, copy of the report and appeal rights was provided to Director, Margie Sanchez.

A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024

LIC9099 (FAS) - (06/04)

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