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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845437
Report Date: 12/12/2024
Date Signed: 12/12/2024 09:37:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/05/2024 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241105140143
FACILITY NAME:WOLFF WATERFACILITY NUMBER:
334845437
ADMINISTRATOR:LIZETH OUELLETTEFACILITY TYPE:
850
ADDRESS:47795 DUNE PALMS ROADTELEPHONE:
(760) 771-3096
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:43CENSUS: 29DATE:
12/12/2024
UNANNOUNCEDTIME BEGAN:
08:31 AM
MET WITH:Margie SanchezTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Day care child sustained injury due to staff neglect
INVESTIGATION FINDINGS:
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On 12/12/2024 at 8:31am, Licensing Program Analyst (LPA) Jeanette Sanchez arrived at the facility to provide complaint findings. LPA met with Director Margie Sanchez.

On 11/5/2024, a complaint allegation was reported to Community Care Licensing (CCL), stating that a daycare child sustained an injury due to staff neglect. Specifically that a child got injured during a Nature Walk. On 11/6/2024, LPAs Sanchez and Hurtado completed an initial 10 day investigation during which no health and safety concerns were noted. Interviews, a facility tour and records were reviewed during the investigation.

Interviews conducted disclosed that the incident that occurred was while the child was under constant supervision. Per interviews, children keep hold of a rope while out on a walk and are not allowed to
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241105140143
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WOLFF WATER
FACILITY NUMBER: 334845437
VISIT DATE: 12/12/2024
NARRATIVE
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wander off. There is usually 3-4 staff present during the walk. LPA observed that the location where the incident occurred is on the direct path of the Nature Walk. Staff also informed LPA that Nature Walks are no longer being conducted.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and this report was reviewed with Director Margie Sanchez. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2