334845437-8-27-2025-10-CC-DMUN-DL7PHX-20250904112041

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334845437
Report Date: 08/27/2025
Date Signed: 08/27/2025 12:55:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/20/2025 and conducted by Evaluator Jesse Gardner

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250620093945

FACILITY NAME:	WOLFF WATER		FACILITY NUMBER:	334845437
ADMINISTRATOR:	MARGIE SANCHEZ		FACILITY TYPE:	850
ADDRESS:	47795 DUNE PALMS ROAD		TELEPHONE:	(760) 771-3096
CITY:	LA QUINTA	STATE: CA	ZIP CODE:	92253
CAPACITY:	43	CENSUS: 27	DATE:	08/27/2025
		UNANNOUNCED	TIME BEGAN:	11:06 AM
MET WITH:	Lizeth Ouellette, Director		TIME COMPLETED:	01:08 PM

ALLEGATION(S):

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Facility staff falsified reports
Staff supervising children are not qualified teachers
Facility is operating out of ratio
Staff does not ensure facility is free of mal odors

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Director Lizeth Ouellette and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Director and staff and obtained and reviewed copies of facility documentation.

It was alleged that staff falsify reports to parents. LPA interviewed 4 staff and found that 4 of 4 staff all confirmed that upon witnessing an incident, staff meet directly with parents, and coordinate with the Director if any further action such as training that needs to be done. 4 of 4 staff denied falsifying or having knowledge of falsifying any report regarding any incident(s) that occurred.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250620093945

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WOLFF WATER	FACILITY NUMBER: 334845437
	VISIT DATE: 08/27/2025

NARRATIVE

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It was then alleged that staff supervising children are not qualified teachers. This allegation is regarding an incident where Aides are the only ones who supervise children in the mornings on the playground as they arrive at the center. Through interview with mentioned staff in the allegation, it was determined that although the staff member fills the role of an “aide”, they are a qualified teacher, confirmed through record review.

It was then alleged that the facility is operating out of ratio. In the statement provided by the reporting party, there was not a mention of specific dates; however, 4 of 4 staff all stated that the ratio is not a concern as the center works with their other properties to adjust staffing as necessary when needed. LPA observed daily schedules and found no ratio concerns.

It was then alleged that the staff does not ensure facility is free of mal odors. Interview with staff confirmed that there was a leak of a toilet in the center that caused a rug to gently smell while it was drying. This light odor was over a span of approximately 3 days after being cleaned. There were no parent complaints, and upon LPA’s inspection, LPA found no intrusive smell or odor that would warrant an uncomfortable environment for children in care.

Based on the information obtained from interviews, documentation, and LPA inspection, the allegations are found to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of this report was provided along with a copy of the Appeal Rights was provided. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

LIC9099 (FAS) - (06/04)

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