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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845488
Report Date: 12/04/2025
Date Signed: 12/04/2025 04:28:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251022134852
FACILITY NAME:DESERT YMCA/LA QUINTA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334845488
ADMINISTRATOR:MURPHY, KELLIFACILITY TYPE:
830
ADDRESS:49-955 MOON RIVER DRIVETELEPHONE:
(760) 564-2848
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:12CENSUS: DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
02:53 PM
MET WITH:Cheryl Hughes, Program DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility operates out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Program Director Cheryl Hughes and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Site Supervisor, other staff, and obtained and reviewed copies of facility documentation.

It was alleged that staff operate the facility out of ratio. Specifically, it was reported that on more than one occasion, the infant classroom has been left with 10 infants and only two staff members between the hours of 8:00 AM and 8:30 AM.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251022134852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DESERT YMCA/LA QUINTA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334845488
VISIT DATE: 12/04/2025
NARRATIVE
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LPA interviewed 3 teachers, and the Site Supervisor (S1) in relation to this incident. 3 of 3 teachers stated the classroom runs on a ratio of 1 teacher to 3 infants, and ratio has not exceeded that. LPA conducted an interview with S1 that revealed they always expect ratio to be held at 1:3. If there is a staffing concern, S1 can pull a qualified staff from another area, to meet ratio. S1 was not aware of any incident where there were 10 infants to 2 teachers. On the initial visit, 10/24/2025, LPA observed 2 teachers, and 2 Aides with 7 infants. Additionally, LPA conducted a record review for the entire month of October 2025 and found no instance where the room was out of ratio.

Based on the information obtained from interviews, the allegation was found to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Program Director Cheryl Hughes, and a copy of this report was provided along with a copy of the Appeal Rights was provided. A Notice of Site visit was given, and it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2