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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845488
Report Date: 04/09/2026
Date Signed: 04/09/2026 11:16:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Jesse Gardner
COMPLAINT CONTROL NUMBER: 10-CC-20260402130923
FACILITY NAME:DESERT YMCA/LA QUINTA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334845488
ADMINISTRATOR:DE METRIA GREENWOODFACILITY TYPE:
830
ADDRESS:49-955 MOON RIVER DRIVETELEPHONE:
(760) 564-2848
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:12CENSUS: 5DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:De Metria Greenwood, Site SupervisorTIME COMPLETED:
11:12 AM
ALLEGATION(S):
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Staff are operating facility out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced complaint visit to the facility. LPA met with Director De Metria Greenwood and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Site Supervisor, other staff, and obtained and reviewed copies of facility documentation.

It was alleged that staff operate the facility out of ratio. Specifically, it was reported the infant classroom is left with 6 infants and 1 staff member on a daily basis during breaks, and lunch times.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260402130923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DESERT YMCA/LA QUINTA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334845488
VISIT DATE: 04/09/2026
NARRATIVE
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LPA interviewed 3 teachers, a floating teacher (who provides breaks and lunches) and the Site Supervisor (S1) in relation to this incident. 3 of 3 teachers including the floating teacher all stated the classroom runs on a ratio of 1 teacher to 3 infants, and ratio has never exceeded that. LPA conducted an interview with S1 which revealed they always expect ratio to be held at 1:3. If there is ever a staffing concern, S1 can pull a qualified staff from another area, to meet ratio.

On the initial visit, 4/9/2026, LPA observed 2 teachers to 5 infants. Additionally, LPA conducted a record review for the past week and found no instance where the room was out of ratio.

Based on the information obtained from interviews, the allegation was found to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Site Supervisor De Metria Greenwood, and a copy of this report was provided along with a copy of the Appeal Rights was provided. A Notice of Site visit was given, and it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2