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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845645
Report Date: 09/03/2025
Date Signed: 09/03/2025 06:29:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250813140737
FACILITY NAME:KINGSTON ACADEMYFACILITY NUMBER:
334845645
ADMINISTRATOR:KAREN BRAZZILLFACILITY TYPE:
840
ADDRESS:6048 ETIWANDA AVENUETELEPHONE:
(951) 681-4182
CITY:MIRA LOMASTATE: CAZIP CODE:
91752
CAPACITY:49CENSUS: 10DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Hanbo (Hank) Liang and Jennifer HouseTIME COMPLETED:
06:45 PM
ALLEGATION(S):
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Personal Rights - Staff speaks inappropriately to other adults while in the presence of children in care
INVESTIGATION FINDINGS:
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On 09/03/2025 at 10:30 AM, Licensing Program Analysts (LPAs) Tiffanie Diep and Laura Mejorado met with Licensee Hanbo (Hank) Liang and Director Jennifer House for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. Licensee’s preferred language is Mandarin. Licensee was able to speak and understand English. LPAs did not observe any day care children at the facility at the beginning of the inspection. At approximately 2:30 PM, LPAs observed two staff supervising ten children.

It was alleged that staff speak inappropriately to other adults while in the presence of children in care. Throughout the course of the investigation, LPA Tiffanie Diep conducted interviews with staff and day care children.

Continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250813140737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINGSTON ACADEMY
FACILITY NUMBER: 334845645
VISIT DATE: 09/03/2025
NARRATIVE
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Continued from LIC 9099 (Page 2)

Interviews conducted disclosed individuals have heard from others regarding staff speaking inappropriately towards adults. It was disclosed these individuals did not witness staff speaking inappropriately towards adults themselves. It was not clear whether children were present at the time of the alleged incidents. Due to conflicting statements, it is determined there was a lack of clear corroborating evidence to support the above allegation.

Based on information obtained during interviews, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the licensee, Hanbo (Hank) Liang, and director, Jennifer House. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. A copy of Appeal Rights (LIC 9058) in Chinese was provided to Licensee.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2