<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845821
Report Date: 08/28/2023
Date Signed: 08/28/2023 12:01:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2022 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20221123145709
FACILITY NAME:ORTIZ FAMILY CHILD CAREFACILITY NUMBER:
334845821
ADMINISTRATOR:ORTIZ,ELIZABETHFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 391-7110
CITY:MECCASTATE: CAZIP CODE:
92254
CAPACITY:14CENSUS: 9DATE:
08/28/2023
UNANNOUNCEDTIME BEGAN:
11:28 AM
MET WITH:Elizabeth OrtizTIME COMPLETED:
12:07 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child was inappropriately touched while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeanette Sanchez and Licensing Program Manager (LPM) Carlos Martinez conducted an unannounced visit to deliver the findings of the above allegations. During the visit, LPA and LPM met with Licensee, Elizabeth Ortiz. The investigation was completed by Special Investigator (Sl), Ricardo Hernandez and included interviews conducted by Riverside County Sheriff's Department and a review of facility records.

On November 23, 2022, the Riverside South East Child Care Regional Office received a complaint
regarding an individual at the child day care inappropriately touching daycare child #1 (C1). Specifically,
it was stated that the individual pulled down C1s pants and underwear and touched C1 in their private
area; and in addition, the individual instructed the child to not tell anyone.

During the course of the investigation, Sl Hernandez conducted interviews with licensee, Elizabeth Ortiz,
licensee's husband, and C1s mother and grandmother. In addition, Sl Hernandez obtained copies of
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20221123145709
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ORTIZ FAMILY CHILD CARE
FACILITY NUMBER: 334845821
VISIT DATE: 08/28/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
interviews conducted by Riverside County Sheriff's Department (RCSD) with C1 and child resident #1 (CR1). Investigator Iniquez of the RCSD informed parents of other enrollees of the daycare of the investigation and offered for their children to be forensically interviewed. Of the children interviewed, there were no additional disclosures of inappropriate touching at the daycare. Per the forensic interview with C1, it
was confirmed that CR1 inappropriately touched C1s private area and told C1 not to tell anyone. During
the interview C1 was shown a photograph and was able to identify the perpetrator as CR1. The interview
conducted with licensee revealed that CR1 and C1 were together inside the home during the time of
incident, while licensee and other children were outside playing.

Based upon interviews with pertinent parties, the Department has determined the preponderance of
evidence standard has been met, therefore the allegations are found to be SUBSTANTIATED. See LIC
9099D (page 3) for deficiency cited per California Code of Regulations, Title 22, Division 12.
Enhanced Civil Penalties (ECP's) of $2000.00 are being assessed by the Department for violations
surrounding the substantiated sexual abuse allegation. The ECPs were discussed with the Licensee during
the inspection and Licensee was advised that an invoice will be forthcoming in the mail and will be due
upon receipt. The Licensee was advised to not send payment until such invoice is received by the
Department.

LPA Sanchez informed Licensee Elizabeth Ortiz, this report, dated 8/28/2023, documents one Type A citation, which shall be posted for 30 consecutive days as there is immediate risk to the health and safety of children in care. Also, LPA informed the Licensee to provide a copy of this licensing report dated 8/28/2023, which documents a Type A citation, to parents/guardians of all children currently enrolled by either the next business day, or the next day the children are in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted, and a copy of this report was reviewed with and provided to the
Licensee Elizabeth Ortiz, along with appeal rights.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20221123145709
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ORTIZ FAMILY CHILD CARE
FACILITY NUMBER: 334845821
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/29/2023
Section Cited
CCR
102423(a)(1)
1
2
3
4
5
6
7
Personal Rights. Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
1
2
3
4
5
6
7
Licensee agrees to provide adequate care and supervision to daycare children at all times and will ensure that children are not left alone with CR1 at any time.
8
9
10
11
12
13
14
To be treated with dignity in his/her personal relationship with staff and other persons. This requirement was not met as evidenced by: Based on interviews conducted, a child resident (CR1) of the home pulled down the pants and underwear of daycare child #1 (C1), touched C1s private area and totd C1 not to tell anyone, which poses an immediate health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3