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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845914
Report Date: 01/28/2025
Date Signed: 01/28/2025 10:16:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250122141040
FACILITY NAME:FLORES FAMILY CHILD CAREFACILITY NUMBER:
334845914
ADMINISTRATOR:FLORES,SUSANNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 922-4583
CITY:BLYTHESTATE: CAZIP CODE:
92225
CAPACITY:14CENSUS: 0DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
08:13 AM
MET WITH:Susanna FloresTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Personal Rights – Licensee hit a daycare child while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Licensee Susanna Flores. LPA toured the facility and took a census. LPA met with Susanna Flores to further discuss the complaint/allegations. During the inspection, interviews were conducted, and facility files were reviewed.
The following was alleged: Child disclosed that the licensee slapped their leg

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegation(s) and gathered the following information: A child was not behaving and had their leg on top of a table/desk, and to address this issue, the licensee slapped the child’s leg. However, based on additional information disclosed, the licensee tapped the child on the leg and instructed them to remove it from the top of the table/desk.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250122141040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: FLORES FAMILY CHILD CARE
FACILITY NUMBER: 334845914
VISIT DATE: 01/28/2025
NARRATIVE
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Licensee recalled having tapped a child’s leg for purposes of safety for child not to trip. An example was that a child was sitting on a chair with legs crossed and licensee had to tell this child to sit properly to prevent them from tripping and injuring themselves. Licensee has also patted a child on the leg or on their back to have the child move over or away from a walkway to allow other children access to an area at the facility. Licensee denied ever slapping or hitting a child for purposes of discipline. Licensee disciplinary policies include time out which consists of having a child sit and provide them with a quiet activity such as reading a book and talking about their behaviors.

Additionally, all pertinent parties were not available for interview to support the allegation.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.



Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Susanna Flores.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4