<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845976
Report Date: 04/18/2025
Date Signed: 04/18/2025 03:54:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2025 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250401144351
FACILITY NAME:LITTLE EXPLORERS PRESCHOOL ACADEMYFACILITY NUMBER:
334845976
ADMINISTRATOR:JAZMINE HERNANDEZFACILITY TYPE:
850
ADDRESS:10493 MAGNOLIA AVENUETELEPHONE:
(951) 729-5130
CITY:RIVERSIDESTATE: CAZIP CODE:
92505
CAPACITY:144CENSUS: 45DATE:
04/18/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Leslie TorresTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not meet day care child's diapering needs resulting in a diaper rash.
Staff did not provide drinking water to child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido conducted a subsequent complaint investigation to deliver final findings. An initial visit was conducted on 04/04/25 at which time, LPA conducted interviews and reviewed records. LPA met with facility representative, Leslie Torres toured the facility, and took a census.
During the investigation, LPA interviewed pertinent parties, reviewed records, and obtained photos. It was alleged staff did not meet a child's diapering needs resulting in a diaper rash and staff did not provide drinking water to child in care.
Staff stated the facility’s policy is to assist with toileting/ diaper changing as needed and preschool children may soil their diaper/pull ups during nap time; however, preschool children are changed when they wake up. Staff stated water bottles are filled up several times a day as needed.
It was reported a child was napping when an authorized representative arrived to pick up the child. Upon waking the child, it was noted the child soiled themselves. LPA obtained photos which showed a child with a
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250401144351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LITTLE EXPLORERS PRESCHOOL ACADEMY
FACILITY NUMBER: 334845976
VISIT DATE: 04/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
rash and a water bottle with some water in it.
Interviews were conflicting as to whether the child soiled themselves before or during nap time. After reviewing the photos and interviews conducted, LPA was unable to determine whether staff did not meet a child's diapering needs resulting in a diaper rash or if staff did not provide drinking water to child in care.
Due to conflicting information obtained from what was alleged, the evidence collected was not sufficient to substantiate, or refute, the above allegations. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.
An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to the facility representative. LPA observed the Notice of Site Visit was posted by staff. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2