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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846028
Report Date: 06/11/2026
Date Signed: 06/11/2026 12:49:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2026 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260420154717
FACILITY NAME:JUST 4 KIDS PRESCHOOL - CORONAFACILITY NUMBER:
334846028
ADMINISTRATOR:KECIA LOVINGFACILITY TYPE:
850
ADDRESS:1585 EAST ONTARIO AVENUETELEPHONE:
(951) 479-3888
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:72CENSUS: 52DATE:
06/11/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Rosi Hernandez Tapia, Interim DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff handled child in care in a rough manner
Staff yelled at a child in care
Facility did not correctly report a head injury to the authorized representatives of a child in care according to the facility's policy
Facility did not properly report an unusual incident to licensing
INVESTIGATION FINDINGS:
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On 06/11/2026, at 10:00 AM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Facility Interim Director, Rosi Hernandez Tapia regarding the above listed allegations, which were received on 04/20/2026. During the visit, LPA toured the facility, took census, and spoke to the Interim director regarding final findings.

Allegations: 1) Staff handled child in a care in a rough manner 2) Statt yelled at a child in care 3) Facility did not correctly report a head injury to the authorized representatives of child in care according to the facilities policy 4) Facility did not properly report an unusual incident report to licensing.

During the investigation, LPA conducted interviews with all pertinent parties, reviewed facility documentation including policies and procedures, an employee’s performance review, and toured the facility.
(CONT. LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20260420154717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUST 4 KIDS PRESCHOOL - CORONA
FACILITY NUMBER: 334846028
VISIT DATE: 06/11/2026
NARRATIVE
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It was alleged that the facility staff handled a child in a rough manner when staff pulled the child down by their feet to tie the child’s shoe causing the child to bump their head on the table where the child sat on a bench. Interviews revealed that pertinent individuals witnessed the staff pull the child by their feet. LPA reviewed a signed performance review dated 3/30/2026 and 4/16/2026 confirming subject staff was disciplined for inappropriately handling a child, subsequently being permanently dismissed from their duties.

It was alleged staff yelled at a child in care when staff asked the child to tie their shoe. Pertinent parties disclosed that they have frequently witnessed subject staff yell at children in care. In addition, it was observed by other facility staff when the child was yelled at to tie their shoe in an inappropriate manner.

It was alleged that staff did not correctly report a head injury to the authorized representatives according to facilities policy. LPA reviewed the facilities policy that states an incident report must be written the day of incident and signed by the authorized representative at pick-up. Pertinent party interviews disclosed there wasn’t an incident report written and facility staff were unable to provide the LPA with a copy of such report.

It was alleged that the facility staff failed to properly report an incident on a usual incident report to the licensing department. LPA confirmed that the incident had not been called in by facility staff per Title 22 regulations. However, a written unusual incident report was submitted in a timely manner.

Based on LPAs interviews conducted and documentation reviewed, facility staff did handle a child in a rough manner, yell at a child in care, did not follow appropriate facility policy, and did not properly report an unusual incident report to licensing. The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are cited on the attached LIC9099D.

Appeal rights issued and discussed with Interim Director, Rosi Hernandez Tapia, and their signature on this form acknowledges receipt of these rights.

LPA Claudia Caywood informed Interim Director, Rosi Hernandez Tapia that this report dated 06/11/2026 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care. (CONT. LIC 809-C)
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20260420154717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUST 4 KIDS PRESCHOOL - CORONA
FACILITY NUMBER: 334846028
VISIT DATE: 06/11/2026
NARRATIVE
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Also, LPA Claudia Caywood informed the Interim Director to provide a copy of this licensing report dated 06/11/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child’s file for verification.

An exit interview was conducted, and a copy of this report was provided to Interim Director, Rosi Hernandez Tapia.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20260420154717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUST 4 KIDS PRESCHOOL - CORONA
FACILITY NUMBER: 334846028
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/11/2026
Section Cited
CCR
101223(a)(1)
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Personal Rights: 102423 (a)(1) (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Interim Director stated an all staff meeting was had on 5/13/2026 covering personal rights, supervision, and reporting requirements reminding staff of licensing department and facilites policy requirements and submitted an attendance sheet at visit on 6/11/26
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Based on LPAs interviews staff handled a child in a rough manner when staff pulled the child down... causing bump their head and subject staff frequently yells at children which posed an immediate health & safety or immediate risk to the children in care.
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Type B
06/11/2026
Section Cited
CCR
101212(d)(1)(B)
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Reporting Requirements:d) Upon the occurrence, during the operation of the child care center... (d)(1) a report shall...by telephone or fax within the Department's next working day and during.. (d)(2) be submitted to the Department within seven days following...(1)(B)Any injury to any child that requires medical treatment. This requirement was not met as evidenced by:
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Interim Director rstated an all staff meeting was had on 5/13/2026 covering personal rights, supervision, and reporting requirements reminding staff of licensing department and facilites policy requirements and submitted an attendance sheet at visit on 6/11/26
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Based on LPAs interviews a call was not place to the department in a timely manner which posed a potential health and safety or potential risk to the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20260420154717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUST 4 KIDS PRESCHOOL - CORONA
FACILITY NUMBER: 334846028
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/11/2026
Section Cited
CCR
101219(f)
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Admission Agreements: (f) The licensee shall comply with all terms and conditions set forth in the admission agreement.
This requirement was not met at evidenced by:
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Interim director stated an all staff meeting was had on 5/13/2026 covering personal rights, supervision, and reporting requirements reminding staff of licensing department and facilites policy requirements and submitted an attendance sheet at visit on 6/11/26
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Based on interviews the licensee did not provide the authorized representative with an incident report on the day on incident which posed a potential heath, safety, or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5