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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846060
Report Date: 05/07/2025
Date Signed: 05/07/2025 10:25:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Eric Ramos
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250324155500
FACILITY NAME:MESA GRANDE ACADEMY CHILDREN'S CENTERFACILITY NUMBER:
334846060
ADMINISTRATOR:GLORIA LUNAFACILITY TYPE:
850
ADDRESS:940 2ND STREETTELEPHONE:
(951) 795-0643
CITY:CALIMESASTATE: CAZIP CODE:
92320
CAPACITY:50CENSUS: 30DATE:
05/07/2025
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Gloria LunaTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Staff did not follow termination policies as outlined in their parent handbook.
INVESTIGATION FINDINGS:
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On the date and time listed, Licensing Program Analyst (LPA) Eric Ramos arrived at the facility to conclude a complaint investigation. LPA met with Director Gloria Luna. LPA toured the facility, took census, and discussed the following with the Director.

During the initial investigation on 04/02/2025, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged that staff did not follow termination policies as outlined in their parent handbook.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250324155500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MESA GRANDE ACADEMY CHILDREN'S CENTER
FACILITY NUMBER: 334846060
VISIT DATE: 05/07/2025
NARRATIVE
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During the investigation, LPA Ramos received information from pertinent parties disclosing two incident reports that took place at the facility with a day care child in the month of March 2025. Through interviews conducted and documentation obtained, it was disclosed that a conference took place between a facility representative and parent to discuss the two incidents that occurred, as outlined in the policies of the Parent Handbook. Based on additional information from pertinent parties, indicated that the child was withdrawn from the facility by authorized representative while other information indicated the child was terminated by the facility. However, there was no plan established by the Director, teachers, and/or parents to work together to improve the child’s behavior as outlined in the Parent Handbook prior to disenrollment of child. Additionally, the two incident reports obtained did not establish any patterns of biting behavior that can result in a suspension or termination of services as outlined in the Parent Handbook.

Based on LPA observation of documents collected, interviews conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director Gloria Luna.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20250324155500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MESA GRANDE ACADEMY CHILDREN'S CENTER
FACILITY NUMBER: 334846060
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/21/2025
Section Cited
CCR
101173(d)
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(d) The child care center shall operate in accordance with the terms specified in the plan of operation.

This requirement is not met as evidenced by:
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Licensee agrees to submit a written plan of action on how they will maintain compliance with the section cited and submit proof of Plan of Correction (POC) to Community Care Licensing (CCL) on or before the POC due date.
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Based on evidence, the facility did not comply with the section cited above in that they did not operate in accordance with their plan of operation policies involving biting and behavior, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3