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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846161
Report Date: 12/19/2024
Date Signed: 12/19/2024 03:14:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241119150221
FACILITY NAME:KIDDIE ACADEMY OF CORONAFACILITY NUMBER:
334846161
ADMINISTRATOR:MELISSA BORBOAFACILITY TYPE:
850
ADDRESS:3977 BEDFORD CANYON ROADTELEPHONE:
(951) 444-7434
CITY:CORONASTATE: CAZIP CODE:
92883
CAPACITY:108CENSUS: 81DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
02:04 PM
MET WITH:Melissa Borboa, DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Personal Rights- Staff yells at children
Personal Rights- Staff spoke inappropriately to child
INVESTIGATION FINDINGS:
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On 12/19/2024 Licensing Program Analyst (LPA) Claudia Caywood conducted a subsequent complaint investigation to deliver final findings. A 10-day inspection was initiated by LPA Caywood on 11/20/2024. LPA met with current Site Director, Melissa Borboa, toured facility, and census was taken. The following was discussed with Director:

Allegation: 1) Staff yells at children 2) Staff spoke inappropriately to child

It was alleged staff yelled at children by shouting and being mean to preschool children. It was alleged staff were observed shouting at children during a visit to the school. All staff stated they have never yelled at children or heard other staff yell at children. Staff stated they sometimes raise their voice to get children’s attention, but they do not raise their voice aggressively and never yell at preschool children. The department received additional pertinent party information conflicting on whether the facility staff yell at children.
(CONT. 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20241119150221
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDDIE ACADEMY OF CORONA
FACILITY NUMBER: 334846161
VISIT DATE: 12/19/2024
NARRATIVE
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It was alleged staff spoke inappropriately to a child by bullying them and making derogatory remarks to the child. It was also alleged the child has endured hateful treatment by staff. Staff state they have never heard staff bully or make derogatory remarks to a child in care. During this investigation, the department received conflicting information whether the facility staff were bullying or making derogatory remarks to children in care.

Based on the information obtained during the investigation, it was concluded there is not enough evidence to corroborate a violation of CCL regulations occurred. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to current, Site Director, Melissa Borboa.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2