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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846360
Report Date: 04/24/2025
Date Signed: 04/24/2025 03:20:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2025 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250416085221
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
334846360
ADMINISTRATOR:ANDREA GALLAGHERFACILITY TYPE:
860
ADDRESS:2228 VESPER CIRTELEPHONE:
(951) 496-3818
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:166CENSUS: 32DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Tanya Ovalle, DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Personal Rights-Staff did not ensure infant was provided correct bottle
INVESTIGATION FINDINGS:
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On the above date and time Licensing Program Analyst (LPA) Susan Brewer, arrived at the facility for the purpose of initiating a complaint investigation and to deliver findings. The LPA was greeted and granted entry into the facility by Director Tanya Ovalle. The LPA conducted a census of 8 infants and 24 preschool children, supervised by 6 staff.

The LPA met with the director to discuss a personal rights violation. During today's investigation the LPA made observations, reviewed records and conducted interviews with pertinent parties relevant to the allegation. It was alleged that a staff did not ensure an infant was provided the correct bottle during a feeding at the facility. LPA observations, record reviews and interviews conducted with pertinent parties revealed that a subject staff gave a subject infant child the incorrect bottle during a bottle feeding. It was also revealed that upon realizing the mistake, the subject staff notified their managment and authorized representative of the incident.
*****See LIC9099C Page 2****
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250416085221
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334846360
VISIT DATE: 04/24/2025
NARRATIVE
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See LIC9099C Page 2

Based on LPA’s observation, record reviews and by admission during interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101223(c) Personal Rights is being cited on the attached LIC 9099D.

LPA Susan Brewer informed Director Tanya Ovalle that this report dated 04/24/2025 documents 101223(c) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Susan Brewer informed the Director Tanya Ovalle, to provide a copy of this licensing report dated 04/24/2025 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report LIC 9224, or other written statement, must be placed in the child's file for verification.

See LIC809 Case Management Deficiency Report generated on today's date.

No civil penalty was issued.

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with the Director Tanya Ovalle.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250416085221
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334846360
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/28/2025
Section Cited
CCR
101223(c)
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101223(c) Personal Rights -The licensee shall ensure that each child is accorded the personal rights specified in this section.

This regulation was not met as evidenced by:
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The licensee agrees to ensure each child is accorded the personal rights specified in this section, which includes reference to regulatons under 101223(a)(3) interference with functions of daily living including eating...
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Based on LPA observations, record review and by admission through interviews conducted, a subject child was given an incorrect bottle during their routine bottle feeding, which is an immediate risk the the health and safety of children in care.
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The licensee agrees to submit a written plan to ensure the regulation is met in the future and proof of staff training to implement the plan, which can be submitted to the department by fax, mail or e-mail.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3