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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846360
Report Date: 11/20/2025
Date Signed: 11/20/2025 06:08:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2025 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251029090522
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
334846360
ADMINISTRATOR:ANDREA GALLAGHERFACILITY TYPE:
860
ADDRESS:2228 VESPER CIRTELEPHONE:
(951) 496-3818
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:166CENSUS: 79DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
04:25 PM
MET WITH:Director Tanya OrvalleTIME COMPLETED:
06:15 PM
ALLEGATION(S):
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Staff left children unattended
Daycare is out of ratio
INVESTIGATION FINDINGS:
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On the above date and time, Licensing Program Analyst (LPA) Susan Brewer, made an unannounced visit for the purpose of continuing a complaint investigation regarding the above allegations. The LPA was greeted and granted entry into the facility by the Director Tanya Ovalle. The licensee Carina Chen, later joined the inspection. The LPA took a census of 21 infants supervised by 7 staff and 62 preschool children supervised by 9 staff.

On 11/05/2025 the LPA Susan Brewer met with director Tanya Orvalle to initiate the investigation regarding allegations of Supervision and Ratio, made observations, review facility records and conducted interviews with pertinent parties. On today’s date, the LPA S. Brewer, made additional observations, reviewed and obtained facility records pertinent to the allegations which revealed the following:

It was alleged that a facility staff left children unattended in the infant room. Pertinent parties interviewed stated two children were left unattended with another adult on 10/23/2025 for approximately 2 to 3 minutes.
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20251029090522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334846360
VISIT DATE: 11/20/2025
NARRATIVE
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**9099C Report Pg. 2 AMENDED*** Further investigation conducted revealed that a subject staff stepped out of the infant room to alert a parent arriving with another child, of their whereabouts. The subject staff left two children in the infant room unattended with the subject adult for approximately 2-3 minutes, while they retrieved the other child from the hallway and returned to the infant room. Therefore, based on the evidence gathered through interview, observation and record review, the allegation that a staff left children unattended is determined to be substantiated.

It was alleged that the daycare is out of ratio in the infant program. Pertinent parties interviewed stated that on 10/27/2025 a staff was observed to be supervising 5 children in care without an assistant. Information gathered through interviews with parties pertinent to the allegation and records gathered corroborated the allegation. It was also determined that the facility has operated out of ratio in the infant program while awaiting for assistance to arrive. Therefore, based on the evidence gathered through interview, observation and record review, the allegation that the daycare is out of ratio is determined to be substantiated.

Based on LPA’s observation, record reviews and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101429(a)(1) Responsibility for Providing Care and Supervision for Infants is being cited on the attached LIC9099D. LPA Susan Brewer informed Director Tanya Ovalle that this report dated 11/20/2025 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Susan Brewer informed the Director Tanya Ovalle to provide a copy of this licensing report dated 11/20/2025 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report LIC 9224, or other written statement, must be placed in the child's file for verification.

Deficiencies were issued today for a Type A violation 101429(a)(1) and a Type B violation 101416.5(b) Staff-Infant Ratio. Civil penalties were issued for a separate LIC809 report generated on today's date. Exit interview was conducted and a copy of this report was provided to the Director Tanya Ovalle. During the exit interview the Director was informed the licensee may be invited for an office visit to review the recent deficiencies. A notice of site visit was given and must remain posted for 30 days. The LPA observed the licensee post the notice of site visit prior to exiting the facility.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20251029090522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334846360
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/21/2025
Section Cited
CCR
101429(a)(1)
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101429 Responsibility for Providing Care & Supervision for Infants, (a)...the following shall apply:(1) Each infant shall be constantly supervised & under direct visual observation & supervision by a staff person at all times. This regulation was not met as evidenced by:
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The licensee agrees to ensure children shall be constantly supervised & under direct visual observation & supervision by a staff person at all times. In addition, the licensee agrees to submit a written statement of understanding the regulation along with a plan to address the deficiency through training.
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Based on interview, record review and by the licensee's own admission, two children were left unattended by a subject staff on 10/23/2025, and in the care of an uncleared adult who was not a facility employee, which is an immediate risk the the health and safety of children in care.
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The licensee also agrees to submit the follow-up proof of participation in training to the department by mail.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20251029090522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334846360
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/01/2025
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio
(b) There shall be a ratio of one teacher for every four infants in attendance.
This regulation was not met as evidenced by:

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The licensee agrees to ensure there shall be a ratio of one teacher for every four infants in attendance at all times. In addition the licensee agrees to submit a written statement of understanding and a plan with proof of schedule to cover shifts for supervision of infant children in care.
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Based on observation, interview, record review and by the licensee's own admission, on 10/27/2025 a staff was observed supervising 5 children without an assistant, which is a potential risk to the health and safety of children in care.
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The licensee also agrees to submit the plan to the department by mail.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4