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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846367
Report Date: 04/02/2026
Date Signed: 04/02/2026 03:02:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260115102017
FACILITY NAME:RAMIREZ FAMILY CHILD CAREFACILITY NUMBER:
334846367
ADMINISTRATOR:RAMIREZ,DIANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 520-1169
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:14CENSUS: 9DATE:
04/02/2026
UNANNOUNCEDTIME BEGAN:
02:41 PM
MET WITH:Diana Ramirez, LicenseeTIME COMPLETED:
03:12 PM
ALLEGATION(S):
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Day care child sustained multiple bruises due to staff neglect
INVESTIGATION FINDINGS:
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On April 2, 2026, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to complete the investigation and deliver findings regarding the complaint. LPA conducted a tour of the facility and a census waere taken. During the course of the investigation, interviews were conducted with pertinent parties and relevant documentation was collected and reviewed.

On January 15, 2026, a complaint was received alleging that a daycare child sustained multiple bruises due to staff neglect. It was reported that a child in care had sustained bruising, allegedly as a result of inadequate supervision. During interviews, it was disclosed that the child returned home with new bruises on a daily basis, however, it was not believed that these injuries were caused by the Licensee. The Licensee denied any physical interaction that could have caused harm and stated they had not witnessed the child falling while in care. Due to the conflicting statements and no corroborating evidence, it could not be determined if injuries were sustained at the facility or elsewhere.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260115102017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: RAMIREZ FAMILY CHILD CARE
FACILITY NUMBER: 334846367
VISIT DATE: 04/02/2026
NARRATIVE
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 This agency has completed its investigation. Based on interviews conducted and a review of all pertinent documentation, the allegation is determined to be UNSUBSTANTIATED. An unsubstantiated finding indicates that, although the allegation may have occurred or may be valid, there is not a preponderance of evidence to support that the alleged violation took place.

No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Diana Ramirez, Licensee.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2