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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846527
Report Date: 05/06/2026
Date Signed: 05/06/2026 04:59:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260417111649
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
334846527
ADMINISTRATOR:PATRISIA GONZALEZFACILITY TYPE:
860
ADDRESS:4259 JURUPA AVENUETELEPHONE:
(951) 686-8134
CITY:RIVERSIDESTATE: CAZIP CODE:
92506
CAPACITY:185CENSUS: 137DATE:
05/06/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Julia Montana TIME COMPLETED:
05:10 PM
ALLEGATION(S):
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Facility staff does not ensure supervision is provided to children in care at all times.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido conducted a subsequent complaint investigation to deliver final findings. An initial visit was conducted on 04/22/26 at which time LPA discussed the purpose of visit; toured the facility and conducted interviews. LPA met with facility representatives, Patrisia Gonzalez- Director and Julia Montana- Assistant Director; toured the facility and obtained census.
During the investigation, LPA reviewed records and interviewed pertinent parties, including facility staff and subject child.
It was alleged that facility staff did not ensure supervision was provided to children at all times. It was reported two school-age children were left alone outside in the parking lot. Staff and child interviews corroborated an absence of supervision occurred when children were left unsupervised by a vehicle in facility's front parking lot.
Based on interviews conducted, the Department has determined the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED, per the California Code
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 09-CC-20260417111649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 334846527
VISIT DATE: 05/06/2026
NARRATIVE
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of Regulations, Title 22, Division 12. See LIC9099D for deficiency cited; a civil penalty has been issued in the amount of $500.00.
If a Civil Penalty has been assessed during this inspection. Payment is due when billed and the check(s) or money orders shall be made payable to the “California Department of Social Services”. YOU WILL RECEIVE AN INVOICE IN THE MAIL. DO NOT SEND MONEY UNTIL YOU RECEIVE YOUR INVOICE. DO NOT SEND CASH.
LPA Carbullido informed Patrisia Gonzalez and Julia Montana facility representatives, that this report dated 05/06/26 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.
Also, LPA Carbullido informed the facility representative, Julia Montana to provide a copy of this licensing report dated 05/06/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
An exit interview was conducted, and appeal rights discussed. LPA provided facility representative, Julia Montana with a copy of this report, notice of site visit and appeal rights. LPA observed the Notice of Site Visit was posted by staff. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20260417111649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 334846527
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/07/2026
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision (1) No child(ren) shall be left without the supervision of a teacher at any time, except as... Supervision shall include visual observation. This requirement was not met as evidenced by:
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Facility will submit a written plan of action and understanding of regulation CCR 101229(a)(1) to ensure supervision is met for all children in care.
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Based on interviews conducted, an absence of supervision occurred when two children were left unsupervised in the front parking lot. This posed an immediate health/safety and personal rights risk to children in care. A civil penalty has been issued in the amount of $500.00.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
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