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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846558
Report Date: 04/04/2025
Date Signed: 04/04/2025 10:08:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250324143803
FACILITY NAME:WE KARE DAYCARE 2FACILITY NUMBER:
334846558
ADMINISTRATOR:CELESTE ETHERIDGEFACILITY TYPE:
860
ADDRESS:4174 MOBLEY AVENUETELEPHONE:
(951) 685-5800
CITY:RIVERSIDESTATE: CAZIP CODE:
92505
CAPACITY:50CENSUS: 6DATE:
04/04/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Adriana HildagoTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff did not ensure that a child's diapering needs were met
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido conducted a subsequent complaint investigation to deliver final findings. An initial visit was conducted on 04/01/25 at which time, LPA conducted interviews and reviewed records. LPA met with facility representative, Adriana Hildalgo then toured the facility and took a census.
During the investigation, LPA interviewed pertinent parties, reviewed records, and made observations. It was alleged staff did not ensure a child's diapering needs were met from nap time to departure.
Conflicting information was gathered regarding the toileting procedures and day to day operations. The facility’s policy is to assist with toileting as needed due to children being potty trained and able to verbally request to use the bathroom in the older preschool classroom. For younger preschool, ages 2-3 years, more assistance is needed for help with changing clothes and/or pull ups. Facility maintains a policy to have a change of clothes on site if accidents happen. During the alleged incident, interviews reported the subject child verbally requested to use bathroom at
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250324143803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: WE KARE DAYCARE 2
FACILITY NUMBER: 334846558
VISIT DATE: 04/04/2025
NARRATIVE
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approximately 5:30pm, used the bathroom, and at pick up time (5:40pm), staff showed authorized representative dry/clean bedding from nap time.
Additionally, information received from documentation reviewed revealed daily scheduled bathroom breaks in addition to as needed. However, the information gathered conflicts from what was alleged, that the subject child wet themselves at nap time and was not changed until picked up.
Due to conflicting information obtained from what was alleged, the evidence collected was not sufficient to substantiate, or refute, the above allegation. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.
An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to the facility representative. LPA observed the Notice of Site Visit was posted by staff. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2