334846609-5-16-2025-09-CC-ANOE-DHTRDJ-20250620125602

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334846609
Report Date: 05/16/2025
Date Signed: 05/16/2025 02:44:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2025 and conducted by Evaluator Susan Brewer

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250421141752

FACILITY NAME:	MELODY LANE CHILDREN'S CENTER		FACILITY NUMBER:	334846609
ADMINISTRATOR:	M.D. SOCORRO CAMACHO AYALA		FACILITY TYPE:	860
ADDRESS:	9191 COLORADO AVENUE		TELEPHONE:	(714) 944-9959
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92503
CAPACITY:	93	CENSUS: 24	DATE:	05/16/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Licensee Delmy Portillo		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Staff violated child's rights while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Susan Brewer made an unannounced visit to the facility for the purpose of continuing a complaint investigation regarding the above allegations and to deliver findings. The LPA was greeted by Licensee Delmy Portillo, and granted entry to tour the facility inside and out. The LPA took a census of 9 infants and 15 preschool children, supervised by 7 staff.

On 04/23/2025 the LPA met with Director Maria Camacho Ayala, to initiate a complaint investigation regarding a personal rights allegation. During the investigation, the LPA Made observations, reviewed and obtained facility records and interviewed parties pertinent to the allegation. On today's date, the LPA conducted additional interviews pertinent to the allegation, gathered records and made observations.

It was alleged that staff violated child's rights while in care by spanking a subject child around March or April 2025 and on 03/18/2025 the same child obtained an unexplained bump on their forehead.
See LIC9099C Pg. 2, Unsubstantiated

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250421141752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MELODY LANE CHILDREN'S CENTER	FACILITY NUMBER: 334846609
	VISIT DATE: 05/16/2025

NARRATIVE

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LIC9099C Pg. 2, Unsubstantiated

The LPA conducted interviews with pertinent parties which indicated that a subject child disclosed a staff's name while motioning their own hand to their butt, in a spanking motion. The same parties interviewed stated it is common for the subject child to confuse verbal redirection or setting boundaries when saying no, with perceptions and claims of physical discipline and/or physical harm, when no physical discipline has been witnessed or confirmed to have taken place.

During an interview conducted with a subject child, the child made a motion of their hand as if hitting or spanking their butt when a subject staff's name was mentioned. However, during follow-up questioning the child did not confirm if they were hit or spanked by the staff and the LPA was unable to determine if a subject staff hit or spanked the child. The interview continued and subject child was able to clearly act out how they received a bump on their head, by running into a wall and saying, "Boom". The child acted out the scene 3 times.

The LPA conducted interviews with additional parties pertinent to the allegations. Other parties interviewed denied witnessing staff use physical discipline to redirect the subject child and/or other children in care. The facility conducted an internal investigation. Per director, they did not obtain any evidence to support wrong doing of inappropriate discipline or that spanking occurred at the facility, related to the subject child.

The LPA conducted observations of children and staff during the investigation. The children responded well with staff and did not appear to be scared or reserved while interacting or receiving instruction. Based on conflicting information gathered through observations, interviews and record reviews conducted by the LPA, the allegation is determined to be unsubstantiated.

Although the allegation that a facility staff violated a child's rights while in care, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation/s did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No citations issued. No Civil Penalties Issued.
Exit interview was conducted and a copy of this report was provided to the licensee Delmy Portillo.
A notice of site visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025

LIC9099 (FAS) - (06/04)

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