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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846680
Report Date: 09/09/2025
Date Signed: 09/09/2025 01:36:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250825102712
FACILITY NAME:CHAU-BATTLE FAMILY CHILD CAREFACILITY NUMBER:
334846680
ADMINISTRATOR:CHAU-BATTLE, LANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 360-8471
CITY:EASTVALESTATE: CAZIP CODE:
92880
CAPACITY:14CENSUS: 11DATE:
09/09/2025
UNANNOUNCEDTIME BEGAN:
01:19 PM
MET WITH:Lan Chau-BattleTIME COMPLETED:
01:46 PM
ALLEGATION(S):
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Provider did not keep facility free from pests
INVESTIGATION FINDINGS:
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On September 9, 2025 Licensing Program Analysts (LPAs) Elyse Jones and Eric Ramos arrived at the facility to complete and deliver findings for a complaint. LPA took census were taken. During the investigation interviews were conducted with available pertinent parties and documentation was collected.

On August 24, 2025 a complaint was received alleging the Provider did not keep facility free from pests. It was noted on two separate occasions, 12 business days apart, a child in care was bitten by a mosquito and a spider. On the first incident the mosquito bite resulted in severe pain and itchiness. On the second incident the child’s finger was observed to be swollen the day after the bite. During interviews it was disclosed the child received outside medical care, however, medical documentation was never provided. Additionally, it was also disclosed the mosquitoes and the spiders were outside.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250825102712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHAU-BATTLE FAMILY CHILD CARE
FACILITY NUMBER: 334846680
VISIT DATE: 09/09/2025
NARRATIVE
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During the investigation, the Department received documentation showing the facility’s last pest control service date was August 9, 2025. Despite the service date being after the first alleged bite, it is unrealistic to expect that all bugs and insects can be removed from their natural home environment. Additionally, the alleged bites happened during peak season for bugs and insects. While at the facility, the LPAs took a tour of the backyard and did not see any evidence of infestations or any breeding areas such as standing bodies of water.

This agency has investigated the complaint. Based on the interviews conducted, the review of pertinent documentation, lack of a medical documentation, inability to prove if the alleged bites occurred at the facility or not, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Lan Chau-Battle, Licensee.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2