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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846688
Report Date: 01/21/2026
Date Signed: 01/21/2026 01:19:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2025 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251124122249
FACILITY NAME:IT'S A LITTLE SCHOLARS CHILDCARE CENTERFACILITY NUMBER:
334846688
ADMINISTRATOR:TORRES, ROSEMARYFACILITY TYPE:
860
ADDRESS:3692 CHIA ROADTELEPHONE:
(760) 323-2502
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:90CENSUS: 37DATE:
01/21/2026
UNANNOUNCEDTIME BEGAN:
11:57 AM
MET WITH:Site Supervisor Rosemary Torres and Licensee Patricia DoradoTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Admission Agreement – Staff are not following the hours of operation
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Director Rosemary Torres and toured the facility. LPA met with Rosemary Torres to further discuss the complaint/allegations. Previously, on 12/2/2025, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

Facility hours of operation aren't true to what they state. Facility closes earlier than 6:00pm. Staff have informed parent/legal guardians that facility closes at 5:30pm because staff have families at home and there are not many children at the facility.

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: According to the facility parent handbook/admission agreement and facility license, the facility’s days and hours of operation are Monday through Friday, 6:30am to 6:00pm.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20251124122249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: IT'S A LITTLE SCHOLARS CHILDCARE CENTER
FACILITY NUMBER: 334846688
VISIT DATE: 01/21/2026
NARRATIVE
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This is also reflected on the facility’s website page (itsalittlescholar.org). Per the facility Director/Site Supervisor, the facility operates during the days and hours as listed on the website and written in their parent handbook/admission agreement. However, LPA obtained information that, parent(s)/legal guardian(s), have been informed that the facility closes at 5:30pm. Also obtained information that the facility closes or has closed at various times earlier than 6:00pm, which include 5:30pm, 5:40pm, and 5:45pm.

Based on interviews conducted, documentation/reports reviewed, and additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

See LIC 9099-D for cited deficiency.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Rosemary Torres and Licensee Patricia Dorado.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20251124122249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: IT'S A LITTLE SCHOLARS CHILDCARE CENTER
FACILITY NUMBER: 334846688
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/30/2026
Section Cited
CCR
101219(f)
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Admission Agreements: The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above. In the course of the investigation,
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Site Supervisor agrees to submit a written plan/statement as to how they will assure compliance with the cited section. Written plan/statement to be submitted to the Riverside Child Care Regional Office by 1/30/2026
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it was determined that some parent/legal guardians had been informed that the facility closes at 5:30pm and/or earlier than 6:00pm, which differs from the parent handbook and facility license, which state 6:00pm. This poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2025 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251124122249

FACILITY NAME:IT'S A LITTLE SCHOLARS CHILDCARE CENTERFACILITY NUMBER:
334846688
ADMINISTRATOR:TORRES, ROSEMARYFACILITY TYPE:
860
ADDRESS:3692 CHIA ROADTELEPHONE:
(760) 323-2502
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:90CENSUS: 37DATE:
01/21/2026
UNANNOUNCEDTIME BEGAN:
11:57 AM
MET WITH:Site Supervisor Rosemary Torres and Licensee Patricia DoradoTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Personal Rights – Staff yelled at a daycare child
Other – Staff mishandled a daycare child’s personal belongings
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Director Rosemary Torres and toured the facility. LPA met with Rosemary Torres to further discuss the complaint/allegations. Previously, on 12/2/2025, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

The following was alleged: A staff member was observed yelling at a child in care and a child throwing something at the staff. A child’s costume was lost at the facility, and staff could not locate it.

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: Staff have raised their voices to address a child(ren) and avoiding them from hurting themselves or other children. Voices are not raised by staff for purposes of discipline. Some staff have been observed to naturally speak louder than others and may have to raise their voices due to the noise level at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20251124122249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: IT'S A LITTLE SCHOLARS CHILDCARE CENTER
FACILITY NUMBER: 334846688
VISIT DATE: 01/21/2026
NARRATIVE
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On October 31, 2025, a child was dropped off at the facility wearing a Halloween costume however, upon being picked up at the end of the day, the child was no longer wearing the costume. Initially, staff were unaware of how or when the child removed their costume and could not locate it. A message was sent, via Brightwheel application, to all parents/legal guardians of children that had picked up their children on that day. The costume was not found on that day. It was later determined that the facility Director had removed the costume from and placed it in another child’s backpack/cubby. The following week, on a Monday, the costume was returned by another parent/legal guardian and reimbursement was issued.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Rosemary Torres and Licensee Patricia Dorado.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5