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13 | Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegation. LPA Prieto met with Business Manager Danielle Garcia and discussed the elements of the complaint.
Allegation #1, Maintenance Director provided LPA with invoices from Orkin pest exterminators for the treatment and addressing the bug issues the facility may have. The facility is properly addresses this issue by having a monthly treatment service and frequently spot treatments. These spot treatments are made after staff observations or resident inquiries. Last treatment was conducted 13 days prior to this complaint allegation. Maintenance Director also handed LPA the last spot treatment for Rodent control. The facility has a monthly service with BugFree Central Inc, with the latest treament conducted 21 days ago. An invoice was also obtained for this service. LPA interviewed resident #1 (R1) in question, who stated that there is an observation of the pest control treatments being conducted at the facility. |