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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 335530093
Report Date: 04/22/2026
Date Signed: 04/22/2026 02:27:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Mary Rico
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251226110633
FACILITY NAME:SUNFLOWER RESIDENTIAL CAREFACILITY NUMBER:
335530093
ADMINISTRATOR:MORALES, OLGA LFACILITY TYPE:
735
ADDRESS:2538 NORTHMOOR DR.TELEPHONE:
(951) 314-6149
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:4CENSUS: 3DATE:
04/22/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Administrator Crystal CortezTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Staff did not accord client dignity.
Licensee mismanaged client’s medication.
Licensee did not safeguard client’s property.
Licensee did not ensure the facility had hot water.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with Administrator Crystal Cortez and explained the purpose of the visit. The investigation consisted of staff interviews, client interviews, facility tour and record review.
For the allegation, Staff did not accord client dignity. During staff interviews 3 out of the 3 staff stated they have respected clients’ personal rights and accord their dignity. During client interviews 2 out of the 2 clients stated that staff have respected their rights and dignity.

For the allegation, Licensee mismanaged client’s medication. During staff interviews, 3 out of the 3 staff stated they have not mismanaged client’s medication. During client interviews, 2 out 2 clients stated they receive their medication. During medication audit, LPA Rico observed medication had been documented and dispensed properly.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 56-AS-20251226110633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SUNFLOWER RESIDENTIAL CARE
FACILITY NUMBER: 335530093
VISIT DATE: 04/22/2026
NARRATIVE
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For the allegation, Licensee did not safeguard client’s property. During staff interviews 3 out of the 3 staff stated that client’s property is kept safe and any valuable items are kept with client’s responsible party. During client interviews 2 out of the 2 clients stated their items are kept safe and have not been reported missing.

For the allegation, Licensee did not ensure the facility had hot water. During staff interviews 3 out of the 3 staff stated the facility has hot water. During client interviews, 2 out of the 2 clients stated the facility has hot water. During facility tour, LPA tested facility’s water and observed the facility had hot water.

Based on the evidence found during the investigation, the four (4) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Crystal Cortez.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Mary Rico
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251226110633

FACILITY NAME:SUNFLOWER RESIDENTIAL CAREFACILITY NUMBER:
335530093
ADMINISTRATOR:MORALES, OLGA LFACILITY TYPE:
735
ADDRESS:2538 NORTHMOOR DR.TELEPHONE:
(951) 314-6149
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:4CENSUS: 3DATE:
04/22/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Administrator Crystal CortezTIME COMPLETED:
02:35 PM
ALLEGATION(S):
1
2
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9
Licensee did not ensure the facility had sufficient staffing.
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with Administrator Crystal Cortez and explained the purpose of the visit. The investigation consisted of staff interviews, client interviews, facility tour and record review.

For the allegation that the licensee did not ensure the facility had sufficient staffing: During staff interviews, 2 out of 3 staff stated that C1 was moved to the licensee’s second facility, Noah’s Adult Home, for a couple of days due to there being no clients or staff present at Sunflower Residential Care and C1 did not agree to be moved. 1 out of the 3 staff stated that C1 had agreed to stay at Noah’s Adult Home. During client interviews, C1 informed LPA that they had not agreed to stay at the licensee’s second facility. C1 also stated that they were moved for a couple of days due to no staff and no clients being present. Furthermore, C2 stated that the facility did not have any staff during the holidays.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 56-AS-20251226110633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SUNFLOWER RESIDENTIAL CARE
FACILITY NUMBER: 335530093
VISIT DATE: 04/22/2026
NARRATIVE
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Based on the evidence gathered during today’s investigation, the one (1) allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegations are valid because of the preponderance of evidence the standard has been met. During today’s visit, one (1) deficiency was cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) and LIC9099D was discussed and provided to Administrator Crystal Cortez, along with a copy of the appeal rights.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 56-AS-20251226110633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SUNFLOWER RESIDENTIAL CARE
FACILITY NUMBER: 335530093
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/01/2026
Section Cited
CCR
85065(b)
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85065(b)Personnel Requirements
(b) The licensee shall employ staff as necessary to ensure provision of care and supervision to meet client needs.
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The Administrator stated they will sumbit an updated LIC500.
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This requirement wasn't met as evidenced by: Based on interviews, staff had relocated C1 to another facility due to no staff which poses an immediate health, safety or personal rights risk to persons in care
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POC due date 5/1/2026
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7