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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 335530093
Report Date: 06/02/2026
Date Signed: 06/02/2026 11:19:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Mary Rico
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260224105916
FACILITY NAME:SUNFLOWER RESIDENTIAL CAREFACILITY NUMBER:
335530093
ADMINISTRATOR:MORALES, OLGA LFACILITY TYPE:
735
ADDRESS:2538 NORTHMOOR DR.TELEPHONE:
(951) 314-6149
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:4CENSUS: 3DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Licensee Olga Morales and Administrator Crystal CortezTIME COMPLETED:
11:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff speaks to resident in an inappropriate manner.
Staff is mentally abusing resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Mary Rico met with Licensee Olga Morales and Administrator Crystal Cortez at Community Care Licensing Division (CCLD) Adult and Senior Care (ASC) Regional Office to deliver the findings of the above allegations. LPA Rico explained the purpose of the requested Office Visit. The investigation consisted of staff interviews and resident interviews.

For the allegation, Staff speaks to resident in an inappropriate manner. During staff interviews, three out of three staff stated they do not speak to residents in an inappropriate manner. During resident interviews, two out of two residents stated staff have not spoken to them in an inappropriate manner.

For the allegation, Staff is mentally abusing resident. During staff interviews, three out of three staff denied mentally abusing residents. During resident interviews, two out of two residents stated staff have not mentally abused them. Both residents stated they feel safe and comfortable around staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260224105916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SUNFLOWER RESIDENTIAL CARE
FACILITY NUMBER: 335530093
VISIT DATE: 06/02/2026
NARRATIVE
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27
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32
Based on the evidence found during the investigation, the two (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Licensee Olga Morales and Administrator Crystal Cortez.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2