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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 335530134
Report Date: 08/04/2026
Date Signed: 08/04/2026 12:01:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2026 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260731115328
FACILITY NAME:GARDENS OF RIVERSIDE, THEFACILITY NUMBER:
335530134
ADMINISTRATOR:GARCIA, GRISELDA "GRACIE".FACILITY TYPE:
740
ADDRESS:10849 ARLINGTON AVENUETELEPHONE:
(951) 637-8844
CITY:RIVERSIDESTATE: CAZIP CODE:
92505
CAPACITY:98CENSUS: 88DATE:
08/04/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Facility Administrator Griselda Gracie GarciaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Resident sustained fracture due to staff neglect or physical abuse.
Staff do not allow resident to have visitors.
Staff do not allow resident to leave the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA Singh met with front staff and granted entry to the facility.Administrator was informed and arrived during the visit. LPA Singh met Facility Administrator Griselda Gracie Garcia and discussed the purpose of the visit.
LPA Singh interviewed staff, residents and obtained pertinent information pertaining to this complaint.

First Allegation:-Resident sustained fracture due to staff neglect or physical abuse.
LPA Singh interviewed staff, residents, During the investigation, the LPA interviewed Resident #1's responsible party and Power of Attorney (POA), who confirmed that on July 26, 2026, the resident experienced a fall in the dining area after taking a wrong turn. The facility immediately called 911 and notified the POA, who arrived quickly as the resident was transferred to the hospital to check for a fracture resulting from the fall. The resident has since been taken to urgent care, an orthopedic appointment, and subsequent follow-ups.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 56-AS-20260731115328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: GARDENS OF RIVERSIDE, THE
FACILITY NUMBER: 335530134
VISIT DATE: 08/04/2026
NARRATIVE
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Two(2) out of Two(2) staff and Four(4) out of Four Residents stated that facility does not neglect the residents and do supervises the residents. Furthermore, Residents, Resident #1 and family (POA) expressed happiness with the care provided by the facility staff, describing them as very kind and caring toward the residents.

Second Allegation:-Staff do not allow resident to have visitors.
LPA Singh reviewed records and according to sign in/out sheet family and friends of Resident#1 are visiting Resident#1 regularly.
Two(2) out of Two(2)Staff, Resident#1's responsible party, and Four(4) out of four(4) residents confirmed that family visitations are permitted during designated hours and sign in/out sheet reflects family visitation for resident#1 at the facility.



Third Allegation:-Staff do not allow resident to leave the facility.
LPA Singh reviewed records and, according to the needs and services documents, Resident #1 participates in family outings and attends medical appointments with family members. Additionally, two (2)out of two staff members, the resident's responsible party, and four(4) out of four residents confirmed that the facility allows residents to leave the premises safely with their family and friends.

The investigation did not provide any evidence or witnesses that indicated these interactions took place or that there was any neglect/lack of supervision by the facility staff. There is insufficient evidence to prove that Resident sustained fracture due to staff neglect or physical abuse, Staff do not allow resident to have visitors and Staff do not allow resident to leave the facility, thus, the allegations are Unsubstantiated.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 56-AS-20260731115328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: GARDENS OF RIVERSIDE, THE
FACILITY NUMBER: 335530134
VISIT DATE: 08/04/2026
NARRATIVE
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Therefore, based on the evidence gathered during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.



An exit interview was conducted, this report LIC9099 was signed by LPA Singh and Facility Administrator Griselda Gracie Garcia.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3