335530134-8-12-2026-56-AS-EMAN-DYDL9D-20260929083319

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 335530134
Report Date: 08/12/2026
Date Signed: 08/12/2026 12:00:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2026 and conducted by Evaluator Beena Singh

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20260804141739

FACILITY NAME:	GARDENS OF RIVERSIDE, THE		FACILITY NUMBER:	335530134
ADMINISTRATOR:	GARCIA, GRISELDA "GRACIE".		FACILITY TYPE:	740
ADDRESS:	10849 ARLINGTON AVENUE		TELEPHONE:	(951) 637-8844
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92505
CAPACITY:	98	CENSUS: 90	DATE:	08/12/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Facility Administrator Griselda "Gracie" Garcia		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Resident did not receive medical care in a timely manner.
Resident is being abused.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 08/12/2026, Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA Singh met with and granted entry to the facility.Administrator was informed and arrived during the visit. LPA Singh met Facility Administrator Griselda Gracie Garcia and discussed the purpose of the visit.
LPA Singh interviewed staff, residents and obtained pertinent information pertaining to this complaint.
First Allegation:Resident did not receive medical care in a timely manner.

LPA Singh interviewed facility Staff, residents and outside agency, collected documents pertinent to this investigation.
Resident#1 passed away on 5th November 2024.
Two(2) out of Two(2) Staff and Five (5) out Five Residents stated Staff at the facility consistently deliver dedicated care and supervision to all residents. Observations and reports confirm that personnel attend to medical needs promptly and efficiently, ensuring that healthcare interventions are administered without delay.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 56-AS-20260804141739

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: GARDENS OF RIVERSIDE, THE	FACILITY NUMBER: 335530134
	VISIT DATE: 08/12/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Residents routinely express positive sentiment regarding the staff, describing them as approachable, warm, and friendly.
Furthermore, Five(5) out of Five(5) residents acknowledge that staff members maintain an active and reliable presence, providing continuous supervision to ensure a safe, secure, and supportive living environment.

Second Allegation: Resident is being abused.

LPA Singh interviewed facility Staff, residents, outside agency, POA and family of Resident#1.
Two(2) out of Two(2) Staff and Five (5) out Five Residents stated Staff at the facility provide care and supervision to the residents in care and Residents are not neglected or abused by the staff. Residents stated that Staff are kind and helpful to the residents in care.
All interviewed staff members (two out of two) and residents (five out of five) reported that the facility's Staff consistently provide adequate care and supervision. Furthermore, Five(5) out of Five(5) residents confirmed that residents are not neglected and abused, describing the staff as remarkably kind, supportive, and helpful in meeting their daily needs.

Therefore, based on the evidence gathered during the investigation, the allegations listed above Resident did not receive medical care in a timely manner and Resident is being abused are deemed UNSUBSTANTIATEDA finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, discussed, signed and a copy of the report LIC 9099, 9099C was provided to Facility Administrator Griselda Gracie Garcia.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2