335530134-4-30-2026-56-AS-EMAN-DUBMF6-20260522093351

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 335530134
Report Date: 04/30/2026
Date Signed: 04/30/2026 02:11:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Beena Singh

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20260212151830

FACILITY NAME:	GARDENS OF RIVERSIDE, THE		FACILITY NUMBER:	335530134
ADMINISTRATOR:	GARCIA, GRISELDA "GRACIE".		FACILITY TYPE:	740
ADDRESS:	10849 ARLINGTON AVENUE		TELEPHONE:	(951) 637-8844
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92505
CAPACITY:	98	CENSUS: 81	DATE:	04/30/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Facility Administrator Griseld Gracie Garcia		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff did not meet resident’s hygiene needs.

INVESTIGATION FINDINGS:

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On 04/30/2026, Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to initiate and deliver findings on a complaint alleging Staff did not meet resident’s hygiene needs.
LPA Singh met with Facility Administrator Griselda Gracie Garcia, facility representative and was informed of the visit, the investigation conducted by LPA Singh consisted of interviews and records review.

Allegation:Staff did not meet resident’s hygiene needs.
LPA Singh conducted a quick tour of the facility, interviewed residents and staff, obtained pertinent documents. According to the Innovage Social Worker, Resident #1 is currently undergoing treatment for a persistent foot fungus at one of the rehabilitation center, with plans for a transfer to a new facility once his medical care is complete, this condition is not a new development, as it has afflicted the resident since his initial admission to the Garden of Riverside and was managed by Innovage nurses throughout his stay there.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20260212151830

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: GARDENS OF RIVERSIDE, THE	FACILITY NUMBER: 335530134
	VISIT DATE: 04/30/2026

NARRATIVE

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However, the Resident’s health deteriorated significantly following a recent hospitalization, during which the fungus worsened to the point that a referral to a rehabilitation center became necessary for specialized recovery and specialized care. Interview with Five(5) Residents and Five (5)Staff determined that Staff did meet residents hygiene need and never neglect the residents hygiene needs under their care at the facility.

Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted with Facility Administrator Griselda Gracie Garcia, LIC 9099 report was discussed and a copy was provided at the end of the visit.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

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