335530134-4-30-2026-56-AS-NBRN-DUHSYK-20260528141741

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 335530134
Report Date: 04/30/2026
Date Signed: 04/30/2026 02:07:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Beena Singh

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20260224160252

FACILITY NAME:	GARDENS OF RIVERSIDE, THE		FACILITY NUMBER:	335530134
ADMINISTRATOR:	GARCIA, GRISELDA "GRACIE".		FACILITY TYPE:	740
ADDRESS:	10849 ARLINGTON AVENUE		TELEPHONE:	(951) 637-8844
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92505
CAPACITY:	98	CENSUS: 81	DATE:	04/30/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Facility Administrator Griseld Gracie Garcia		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff handled resident in a rough manner resulting in an injury.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Beena Singh made an unannounced visit to the facility for the purpose of delivering findings into the above complaint allegation. LPA met with Facility Administrator Garcie Garcia. and explained the reason for the visit.

Regarding the allegation:- Staff handled resident in a rough manner resulting in an injury.
LPA Singh conducted a walk thorough of the facility and interviewed staff and residents.
Five(5) out of Five(5) residents and Five(5) out of Five(5) staff stated that staff never handles residents in a rough manner and are always kind and professional with residents in care.

LPA's observation, interviews with family and Staff, Due to a decline in cognitive status, Resident #1 lacks the mental capacity to identify the specific staff member allegedly involved in an incident of rough handling.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20260224160252

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: GARDENS OF RIVERSIDE, THE	FACILITY NUMBER: 335530134
	VISIT DATE: 04/30/2026

NARRATIVE

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While the resident is unable to provide a reliable assessment of the event, Family-POA (who was present during the time of LPA's visit) reports that they visit the facility three to four times weekly and have only observed positive, professional interactions between the staff and the resident.

Furthermore, records review and LPA's observation revealed Resident #1 have no bruises, marks, or clinical evidence to support the claims of rough treatment, and the responsible party maintains that they have never witnessed any misconduct during their frequent visits.

LPA Singh interviewed Five(5) residents and Five(5) Staff and Five out of five residents and five out five Staff stated staff never handles residents in a rough manner and always being careful while transferring or showering the residents.

Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted with Facility Administrator Griselda 'Gracie' Garcia, and a copy of this report was provided at the conclusion of the visit.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

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