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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 335530150
Report Date: 10/10/2025
Date Signed: 10/10/2025 02:31:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2025 and conducted by Evaluator Raquel Hernandez
COMPLAINT CONTROL NUMBER: 56-AS-20251008102540
FACILITY NAME:RISING HIGH ARF INCFACILITY NUMBER:
335530150
ADMINISTRATOR:RISIN, DEMETRIAFACILITY TYPE:
735
ADDRESS:24728 ACADIA DRIVETELEPHONE:
(951) 638-5381
CITY:CORONASTATE: CAZIP CODE:
92883
CAPACITY:4CENSUS: 1DATE:
10/10/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Tracie HawkinsTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not provide adequate supervision for a client
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Staff Tracie Hawkins and called Administrator Demetria Risin. Administrator was unable to come to facility. LPA explained to Administrator and Staff the purpose of the visit. The investigation consisted of interviews.

For the allegation, Staff did not provide adequate supervision for a client.

LPA spoke to Administrator Demetria Risin who stated Client #1 (C1) eloped two times from the facility on 10/07/2025. Administrator reported both times Administrator followed C1 and contacted local law enforcement. Administrator stated staff do provide adequate supervision for client in care and do follow and supervise client when elopment occurs.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20251008102540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: RISING HIGH ARF INC
FACILITY NUMBER: 335530150
VISIT DATE: 10/10/2025
NARRATIVE
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Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and this report (LIC9099) were discussed and provided to Staff Tracie Hawkins.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2