336300021-8-14-2025-10-CC-CMAZ-DLDQU3-20250910122803

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300021
Report Date: 08/14/2025
Date Signed: 08/14/2025 01:59:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2025 and conducted by Evaluator Sumayya Habeebulla

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250615215259

FACILITY NAME:	VOSS FAMILY CHILD CARE		FACILITY NUMBER:	336300021
ADMINISTRATOR:	VOSS, MONICA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(951) 485-8716
CITY:	MORENO VALLEY	STATE: CA	ZIP CODE:	92557
CAPACITY:	14	CENSUS: 3	DATE:	08/14/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Monica Voss		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

- Licensee's conduct poses a risk to children in care
- Licensee hits children in care
- Licensee yells at children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla made an unannounced visit to the facility for the purpose of conducting a complaint investigation, regarding the above allegations. LPA conducted census and met with Licensee Monica Voss. There were 3 children and 1 assistant present with Licensee when LPA arrived.

The first allegation is Licensee’s conduct poses a risk to children in care, specifically, that she is taking medication while children are in care. On 06/23/2025, Licensing Program Analyst (LPA) conducted an initial complaint inspection at the facility. Upon arrival, there were 12 children in care and one assistant present along with the Licensee. During the inspection, the LPA conducted a thorough tour of the facility, including off-limit areas. No prescription medication was observed to be accessible to children.

See LIC 9099C for continuation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20250615215259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: VOSS FAMILY CHILD CARE	FACILITY NUMBER: 336300021
	VISIT DATE: 08/14/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The LPA interviewed the Licensee and staff regarding the storage and use of medication on the premises. Interviews revealed that the Licensee does take prescription pain medication, which is obtained from a local pharmacy. Further interviews confirmed that all medications are securely stored and remain inaccessible to children. Based on the observations and interviews conducted, there is insufficient evidence to support the allegation that the Licensee’s conduct poses a risk to children in care.

The second allegation is Licensee hits children in care. During the course of the investigation, the Licensing Program Analyst (LPA) conducted interviews with the Licensee, facility staff, and children in care. Information gathered during these interviews revealed no evidence or reports of the Licensee or any staff member hitting or physically disciplining a child in care. Interviews further revealed that the Licensee utilizes "time-outs" as a form of discipline, but this is primarily for older children, and they do not exceed five minutes in duration. Based on the information obtained through interviews, there is insufficient evidence to support the allegation that the Licensee hits or physically disciplines children in care.

The third and final allegation is Licensee yells at children in care. During the investigation, the Licensing Program Analyst (LPA) conducted interviews with the Licensee, staff, and children in care. Interviews revealed that when the children become loud or distracted, the Licensee or staff may raise their voice in order to gain the children’s attention. Further interviews confirmed that they do not raise their voices in an aggressive or inappropriate manner, but only when necessary to regain control of the group. Based on the interviews conducted, there is insufficient evidence to support the allegation that the Licensee yells at children in a manner that would be considered inappropriate or harmful.

From the information received by interviews with Licensee and other pertaining individuals the above allegation cannot be verified. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Licensee Monica Voss, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.

The LPA also interviewed the children in care and was unable to corroborate the allegation.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2