336300089-9-19-2023-10-CC-CMAZ-CW4M9N-20230928092457

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300089
Report Date: 09/19/2023
Date Signed: 09/19/2023 01:18:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2023 and conducted by Evaluator Cindy Hamilton

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230706165148

FACILITY NAME:	ABC CHILD CARE CENTER		FACILITY NUMBER:	336300089
ADMINISTRATOR:	TONYA WRIGHT		FACILITY TYPE:	830
ADDRESS:	29705 SOLANA WAY		TELEPHONE:	(951) 491-0940
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92591
CAPACITY:	32	CENSUS: 30	DATE:	09/19/2023
		UNANNOUNCED	TIME BEGAN:	12:58 PM
MET WITH:	Angel Anton, Director		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Due to lack of supervision, child was injured.
Staff left child in soiled diapers/clothes.
Staff did not provide child with adequate food.

INVESTIGATION FINDINGS:

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On September 19, 2023, at 1:00 p.m., Licensing Program Analyst (LPA), Cindy Hamilton met with ABC Child Care Center (CCC) Director Angel Anton to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with six staff.  LPA Hamilton conducted a health and safety inspection of the CCC on July 12, 2023.  LPA also obtained and reviewed pertinent documentation from staff and children’s records. LPA Hamilton was unable to interview the children identified as witnesses and/or “victims” due to the child’s age.

On July 6, 2023, Community Care Licensing (CCL) received information stating due to lack of supervision, child #1 (C1) was injured, staff left C1 in soiled diapers/clothing and staff did not provide C1 with adequate food. Regarding the allegation, due to lack of supervision C1 was injured, it was alleged that on June 27, 2023, C1 was not being supervised resulting in C1 falling off a table, hitting C1’s head and receiving a cut on C1’s eye. During investigation, confidential interviews were conducted and there was inconsistency in the information provided to LPA in regard to this allegation. Confidential interviews

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230706165148

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ABC CHILD CARE CENTER	FACILITY NUMBER: 336300089
	VISIT DATE: 09/19/2023

NARRATIVE

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disclosed that C1’s hand slipped as the child attempted to sit down at a table while staff was wiping it down; however, staff could not corroborate or provide details of the incident. Further interviews revealed that facility was within ratio and a teacher was in the area when the incident occurred, but no other staff witnessed it. A Record review of the child’s file disclosed that an ouch report was completed and provided with the necessary treatment/care to the parent.

Regarding the allegation, staff left child in soiled diapers/clothing it was alleged that on March 7, 2023, and June 27, 2023, C1 was picked up from school and C1’s diaper had not been changed. It was also alleged that on June 27, 2023, C1’s shorts were soaking wet with urine and “poop”. Confidential interviews disclosed that on March 8, 2023, C1’s parent brought the incident to the Director’s attention, and the parent was shown the diaper logs that C1 had in fact been changed while at CCC. Confidential interviews also disclosed to LPA that the CCC staff was not aware of any other incidents or concerns regarding C1’s diaper not being changed while at CCC. Confidential interviews disclosed to LPA that the diaper logs are discarded at the end of each week and were not available to be reviewed by LPA. Confidential interviews also revealed that it is the CCC’s policy to check children’s diapers every hour; however, LPA was unable to corroborate if staff were adhering to that policy due to a lack of documentation and inconsistencies with the confidential interviews.

Regarding the allegation that staff did not provide C1 with adequate food, it was alleged that on June 27, 2023, C1 had only eaten one apple slice and none of the snacks provided by parent had been opened. Confidential interviews disclosed that C1 was having a hard time adjusting and adapting to being at CCC and was only eating a few crackers or pretzels at the beginning but was coming around near the end of enrollment at CCC and eating more. Confidential interviews revealed that the CCC also provides meals and parents are welcome to provide food for their children as an alternative. Confidential interviews disclosed that C1 did not eat a lot initially at CCC, although it was alleged by the parent that C1 is a good eater at home and eats meals, snacks and bottles. In addition, confidential interviews disclosed that menus are provided to parents online and posted at facility for review. Also, the CCC has a policy to notify parents if there are any issues with a child eating while in care.

Based on confidential interviews and records review, the allegations that due to lack of supervision, C1 was injured, staff left child in soiled diapers/clothing and staff did not provide child with adequate food, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 10-CC-20230706165148

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ABC CHILD CARE CENTER	FACILITY NUMBER: 336300089
	VISIT DATE: 09/19/2023

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	A copy of this report, appeal rights and Notice of Site Visit were discussed and provided to Director. Director was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023

LIC9099 (FAS) - (06/04)

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