336300089-9-25-2025-10-CC-PBER-DM7PET-20251006111539

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300089
Report Date: 09/25/2025
Date Signed: 09/25/2025 12:09:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2025 and conducted by Evaluator William M Chancellor Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250903094349

FACILITY NAME:	ABC CHILD CARE CENTER		FACILITY NUMBER:	336300089
ADMINISTRATOR:	ANGEL ANTON		FACILITY TYPE:	830
ADDRESS:	29705 SOLANA WAY		TELEPHONE:	(951) 491-0940
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92591
CAPACITY:	50	CENSUS: 30	DATE:	09/25/2025
		UNANNOUNCED	TIME BEGAN:	10:01 AM
MET WITH:	Angel Anton, Licensee		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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1. Staff handles daycare children in a rough manner.
2. Staff did not ensure daycare children were provided water.
3. Staff allowed daycare children to play outside in hot temperatures.

INVESTIGATION FINDINGS:

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On September 25, 2025, at 10:01AM, Licensing Program Analyst (LPA) William Chancellor and Licensing Program Manager (LPM) Pauline Beschorner met with Licensee Angel Anton and Assistant Director Mari Rivera to deliver the investigative findings regarding the allegations previously reported. As part of the investigation, LPA conducted site visits to the Child Care Center (CCC) on September 5 and 23, 2025, during which census was taken, confidential interviews were conducted, and relevant documentation was requested.

The investigation stemmed from a complaint received on September 3, 2025, alleging that staff handled daycare children roughly, specifically by grabbing them by the arms when redirecting them from climbing on tables. Interviews with two staff members present on the day in question denied any rough handling. While it was acknowledged that children may have been redirected quickly due to safety concerns, no additional witnesses were able to corroborate the allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250903094349

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ABC CHILD CARE CENTER	FACILITY NUMBER: 336300089
	VISIT DATE: 09/25/2025

NARRATIVE

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Another allegation claimed that staff failed to ensure children were provided with water. Four confidential interviews confirmed that children had access to water both indoors and outdoors via individual water bottles and refillable Dixie cups from a pitcher. It was alleged that on August 25, 2025, Child 1’s (C1) water bottle was left empty indoors while children were outside for lunch without access to water. LPA observations confirmed that water is typically made available during transitions; however, there was no evidence to support that water was unavailable on the specific day in question.

The third allegation involved children being allowed to play outside in excessively hot temperatures, reportedly around 100 degrees. All five confidential interviews confirmed that CCC follows an alternative weather schedule, utilizing an indoor multipurpose room during extreme weather conditions. Directors stated that on days exceeding 85 degrees, managers assess factors such as shade, humidity, and breeze before permitting outdoor play. LPA observed shaded areas, covered patios, and misters on the infant playgrounds. A review of weather records indicated that on August 25, 2025, the temperature in Temecula did not exceed 87 degrees at 11:30 AM when C1 was picked up. However, it was reported that the misters were not functioning at that time and that the temperature felt significantly higher.

Due to conflicting statements and lack of corroborating evidence, LPA was unable to substantiate the allegations regarding rough handling of children, lack of water provision, and exposure to extreme heat. While these incidents may have occurred, they are not supported by sufficient evidence and are therefore deemed unsubstantiated.

An exit interview was conducted, and a copy of the report, appeal rights, and a Notice of Site Visit were provided to Assistant Director Mari Rivera. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025

LIC9099 (FAS) - (06/04)

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