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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300191
Report Date: 04/15/2025
Date Signed: 04/15/2025 12:18:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Sumayya Habeebulla
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250224151946
FACILITY NAME:HART FAMILY CHILD CAREFACILITY NUMBER:
336300191
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 1DATE:
04/15/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Roxanne HartTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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1. Licensee does not maintain a comfortable temperature for daycare children while driving
2. Licensee does not ensure children are provided with adequate food
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sumayya Habeebulla arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 2/24/2025. LPA met with Licensee Roxanne Hart and discussed the above allegations.

On 2/26/2025 LPA Habeebulla interviewed Licensee, and one child. LPA interviewed RP on another date and obtained additional information of the family in question. LPA attempted contacting the parent but there has been no response from the parent.


See LIC 9099C for continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250224151946
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HART FAMILY CHILD CARE
FACILITY NUMBER: 336300191
VISIT DATE: 04/15/2025
NARRATIVE
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Along with the interviews, the investigation revealed that:

The first allegation is Licensee does not maintain a comfortable temperature for day care children while driving. During the initial visit on 02/26/25, LPA Habeebulla inspected the vehicle used for transporting children and confirmed that the A/C was operational, with adjustable temperature controls for both the front and rear passengers. The Licensee explained that the A/C and heater are adjusted based on weather conditions to ensure the children’s comfort and safety. The Licensee also clarified that a child being wet was due to leaning to the side of the car seat, not because of the vehicle’s temperature. Further interviews revealed that C1 tends to sweat while sleeping, which was the reason the child was wet during nap time. In addition, LPA was unable to gather further information regarding the incident, therefore the allegation is Unsubstantiated.

The second allegation is Licensee does not ensure children are provided with adequate food. LPA conducted interviews with the Licensee and children enrolled but was unable to corroborate the allegation. The Licensee explained that there is no set menu for the childcare, and meals are provided based on the children's preferences. It was revealed that children are often served cereal or waffles for breakfast, while lunch typically consists of spaghetti or sandwiches. Additionally, snacks such as fruit are readily available for children if they are hungry between meals.

From the information received by interviews with Licensee and other pertaining individuals the above allegations cannot be verified. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Licensee Roxanne Hart, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2