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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300266
Report Date: 09/21/2023
Date Signed: 09/21/2023 12:10:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2023 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230626101822
FACILITY NAME:VENABLE FAMILY CHILD CAREFACILITY NUMBER:
336300266
ADMINISTRATOR:ORZINE VENABLEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 794-8564
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:14CENSUS: 13DATE:
09/21/2023
UNANNOUNCEDTIME BEGAN:
11:43 AM
MET WITH:Orzine Venable TIME COMPLETED:
12:19 PM
ALLEGATION(S):
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Licensee did not answer the door in a timely manner
Licensee operating over capacity
INVESTIGATION FINDINGS:
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On September 21, 2023, at 11:43 AM, Licensing Program Analyst’s (LPA’s) Anastasia Flores and Amber Shaw, met with the licensee to deliver the findings of the above stated allegations. On June 27, 2023, at 1:49 PM, LPA Flores arrived to conduct a health and safety inspection of the Family Childcare (FCC), however the FCC was closed, and LPA was not granted access to the FCC, due to licensee being out of town. On August 25, 2023, at 1:01 PM, LPA Flores conducted a health and safety check of the FCC, and no immediate concerns were observed. Copies of children’s rosters, photo of sign placed outside the door during naptime, copy of parent handbook and other confidential records were obtained.

On June 26, 2023, this agency received allegations that licensee did not answer the door in a timely manner and that licensee is operating over capacity. It was reported that licensee did not answer the door when Adult 1 (A1) arrived to pick up child #1 (C1) for over twenty minutes after continuous knocking. Interview with licensee denied that A1 knocked on the door, that A1 stood outside the door and waited, while texting the licensee that A1 was there to pick up C1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230626101822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: VENABLE FAMILY CHILD CARE
FACILITY NUMBER: 336300266
VISIT DATE: 09/21/2023
NARRATIVE
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Other confidential interviews disclosed that due to C1 being sick for so long with fever it resulted in C1 having a seizure in the car outside of licensee’s house and then immediately taken to the hospital. Interview with licensee revealed that on 3/03/23 via text, licensee was informed that C1 was a little warm the night before as well and on 3/08/23 that A1 informed licensee, it was a flu or some type of cold.

Confidential interviews disclosed that during the time that C1 was in the FCC it was always packed with children and over capacity. Interview with licensee admitted to the facility being over capacity at certain times in the past, but that since being cited on 5/23/23, it has been corrected, she has brought on new staff and sent out letters to the parents regarding the changes that were made. On 8/25/23, LPA Flores took census, and licensee was operating under appropriate ratios.

Based on interviews and record review, the allegations that licensee did not answer the door in timely manner, and that licensee is operating over capacity, may have occurred, however is not supported, or proven by evidence Therefore, the allegations are UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of the report along with the appeal rights were provided to Licensee, Orzine Venable.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2