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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300266
Report Date: 02/28/2024
Date Signed: 02/28/2024 12:25:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2024 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240126111544
FACILITY NAME:VENABLE FAMILY CHILD CAREFACILITY NUMBER:
336300266
ADMINISTRATOR:ORZINE VENABLEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 794-8564
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:14CENSUS: 14DATE:
02/28/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Orzine VenableTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Provider yells at daycare children.
Provider yelled at parent in presence of daycare child.
Provider not preventing daycare child from hitting another child.
Parents are not allowed to tour facility.
INVESTIGATION FINDINGS:
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On February 28, 2024, at 11:45 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced to VENABLE, ORZINE FAMILY CHILD CARE (FCCH) and met with licensee, Orzine Venable to close an investigation based on the allegations above. On February 28, 2024 at 11:45 AM, LPA conducted a tour and census of the FCCH. During the investigation, LPA conducted confidential interviews with three staff (LIC), (S1), (S2) and one Parent (P1) and four children (C1), (C2), (C3),(C4).

On Janurary 26, 2024, a complaint was received with allegations stating, Provider yells at daycare children, Provider yelled at parent in presence of daycare child, Provider not preventing daycare child from hitting another child, Parents are not allowed to tour facility. Confidential interviews revealed that the FCCH staff's disciplinary action is to get down to eye level with the children and explain that harming others is unnacceptable, and redirection and separation is what works best for the FCCH staff and children in care. Confidential interviews further disclosed that the FCCH staff never yell at children or parents for any reason. The FCCH staff communicate with parents mainly on bright wheel or in person if need be. Furthermore, interviews also revealed that parents are not able to enroll their children without having a tour of the FCCH outside of daycare hours.


Unsubstantiated
Estimated Days of Completion: 32
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240126111544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: VENABLE FAMILY CHILD CARE
FACILITY NUMBER: 336300266
VISIT DATE: 02/28/2024
NARRATIVE
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Based on confidential interviews conducted during the investigation the allegation that, Provider yells at daycare children, Provider yelled at parent in presence of daycare child, Provider not preventing daycare child from hitting another child, Parents are not allowed to tour facility, is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated. A notice of site visit was provided and must remain posted for 30 days. A copy of this report and appeal rights were given and explained to the licensee Orzine Venable.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2