336300279-4-25-2025-10-CC-CMAZ-DHCTNQ-20250605145305

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300279
Report Date: 04/25/2025
Date Signed: 04/25/2025 01:41:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2025 and conducted by Evaluator Kelli Waters

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250228143637

FACILITY NAME:	BARRERA FAMILY CHILD CARE		FACILITY NUMBER:	336300279
ADMINISTRATOR:	BARRERA,NATALJA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(310) 776-2086
CITY:	MURRIETA	STATE: CA	ZIP CODE:	92563
CAPACITY:	14	CENSUS: 5	DATE:	04/25/2025
		UNANNOUNCED	TIME BEGAN:	01:09 PM
MET WITH:	Natalja Barrera		TIME COMPLETED:	02:02 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Staff allowed child to cry for an extended period of time
-Due to lack of supervision, child received injuries
-Staff used inappropriate discipline

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 04/25/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census and met with Licensee Natalja Barrera, who was informed of the decision rendered.

On 02/28/25, Community Care Licensing (CCLD) received a complaint alleging that staff allowed a child to cry for an extended period of time and staff used inappropriate disciple. The complaint also alleges that a child received injuries due to a lack of supervision.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 04/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20250228143637

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BARRERA FAMILY CHILD CARE	FACILITY NUMBER: 336300279
	VISIT DATE: 04/25/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding staff allowing a child to cry for an extended period of time, specifically in an area unattended, LPA Waters conducted confidential interviews with staff and children in care. No parties interviewed could recall a time where a child was left to cry or to be isolated while crying. Interviews did reveal a child, who attended the childcare facility previously and was non-verbal, did cry frequently and would try to self-isolate by going under tables, behind furniture and into other areas of the childcare. All interviews stated the child was tended to during these time periods. Therefore, based on investigation findings, LPA Waters could not confirm the allegation of a child crying for an extended period of time while being isolated.

Regarding the allegations of that staff used inappropriate discipline, LPA Waters interviewed staff and children in care, as well as observed interactions between staff and children. All interviews stated that verbal warnings, redirection and a “thinking spot” are used. LPA Waters observed the “thinking spot” to be a seat next to the stairs in the entry way of the home. Interviews stated that the amount of time spent in the “thinking spot” correlates to the age of the child per minute. During the observation, LPA Waters did not observe staff putting children in the “thinking spot” or use any verbal warnings. LPA Waters did hear and see verbal re-direction as well as re-direction with objects. Based on interviews and observation, LPA Waters could not confirm the allegation that staff used inappropriate discipline.

Regarding lack of supervision causing a child injuries, LPA Waters was able to review documents, conduct interviews and inspect the childcare areas. Based on record review, LPA Waters was able to confirm that two staff members are present during all childcare hours. Interviews revealed that staff may take turns in different areas of care (ex. Inside/outside, living room/dining room), but visual supervision is always provided. Records also revealed that injuries are documented with photos and a message is sent to the parent. Based on the evidence gathered, LPA Waters could not corroborate that any injuries sustained in care were due to lack of supervision.

Although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
An exit interview was conducted.

A copy of this report was provided to Licensee Natalja Barrera. This report must be made available for public review for 3 years upon request.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 04/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2