336300319-10-25-2023-10-CC-CMAZ-CX5RVC-20231031132118

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300319
Report Date: 10/25/2023
Date Signed: 10/25/2023 03:04:29 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2023 and conducted by Evaluator Cindy Hamilton

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230815140101

FACILITY NAME:	DE VALLE FAMILY CHILD CARE		FACILITY NUMBER:	336300319
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS: 1	DATE:	10/25/2023
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Veronica De Valle		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility A/C is in disrepair.

INVESTIGATION FINDINGS:

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On October 25, 2023, at 1:30 p.m., Licensing Program Analyst (LPA), Cindy Hamilton met with licensee Veronica De Valle (FCCH) to deliver the findings for the above stated allegation.  During the investigation, LPA Hamilton conducted interviews with licensee and three parents.  LPA Hamilton conducted health and safety inspections of the FCCH on 08/22/2023 and 09/06/2023 and noted the air conditioning was not working in the FCCH on both occassions.  LPA obtained and reviewed pertinent documents from licensee and children’s files.

On August 15 2023, Community Care Licensing (CCL) received information stating It was alleged that the FCCH’s A/C was not working on or around July 30, 2023 and licensee asked parents to bring fans. LPA Hamilton conducted a health and safety check of the FCCH on 8/22/23 and 9/09/2023 and confirmed that the A/C was not working. Licensee advised LPA that the A/C stopped working on Saturday, 7/29/2023, called home warranty for service on 07/31/2023 but could not get a technician until 08/03/23 and they were unable to repair it. On Wednesday, 8/09/223, another technician was sent out who stated they were unable to repair.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230815140101

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DE VALLE FAMILY CHILD CARE	FACILITY NUMBER: 336300319
	VISIT DATE: 10/25/2023

NARRATIVE

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On Monday, 08/14/23, another technician was sent out and a part ordered, however the wrong part was delivered to the technician multiple times from the period of 8/14-9/12/23. The licensee then contacted a new contractor outside of the home warranty company on Tuesday, 9/12/23, replaced the whole A/C unit on Friday, 9/15/2023. LPA observed multiple fans in the daycare areas and a ceiling fan during visits to FCCH.

Based on confidential interviews and records review, the preponderance of evidence has been met and the allegation that the facility A/C is in disrepair is Substantiated. The FCCH is being cited for violation of Title 22, Section 102417 (b) Operation of Family Child Care Home which poses a potential health, safety and/or personal rights risk to children in care.

An exit interview was conducted, this report, appeal rights and Notice of Site Visit was explained and provided to licensee. Licensee was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

LIC9099 (FAS) - (06/04)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2023 and conducted by Evaluator Cindy Hamilton

COMPLAINT CONTROL NUMBER: 10-CC-20230815140101

FACILITY NAME:	DE VALLE FAMILY CHILD CARE		FACILITY NUMBER:	336300319
ADMINISTRATOR:	DE VALLE, VERONICA		FACILITY TYPE:	810
ADDRESS:	35 VILLA MILANO		TELEPHONE:	(951) 409-3095
CITY:	LAKE ELSINORE	STATE: CA	ZIP CODE:	92532
CAPACITY:	8	CENSUS: 1	DATE:	10/25/2023
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Veronica De Valle		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Licensee left day care child in swing/crib for an excessive amount of time.
Licensee left day care children in high chair.
Licensee did not feed day care child.
Licensee did not provide comfortable environment for day care children.
Licensee left day care child unattended.

INVESTIGATION FINDINGS:

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On October 25, 2023, at 1:30 p.m., Licensing Program Analyst (LPA), Cindy Hamilton met with licensee Veronica De Valle (FCCH) to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with licensee and three parents.  LPA Hamilton conducted health and safety inspections of the FCCH on 08/22/2023 and 09/06/2023 and no safety concerns noted in regards to these allegations.  LPA obtained and reviewed pertinent documents from licensee and children’s files.

On August 15 2023, Community Care Licensing (CCL) received information stating licensee left day care child in swing/crib for an excessive amount of time, licensee left day care children in high chair, licensee did not feed day care child, licensee did not provide comfortable environment for day care children and licensee left daycare child unattended. Regarding the allegation licensee left day care child in swing/crib for an excessive amount of time, it was alleged that licensee left a child in swing and/or crib for long periods of time. Confidential interviews resulted in conflicting information being provided to LPA. Confidential interviews revealed that none of the children were observed in the swing and/or crib for long

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 6

Control Number 10-CC-20230815140101

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DE VALLE FAMILY CHILD CARE	FACILITY NUMBER: 336300319
	VISIT DATE: 10/25/2023

NARRATIVE

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periods of time or at all; however, it was disclosed by the reporting party that a child was always in swing and/or crib at FCCH during pick-up time. Licensee denied the allegation. LPA did not observe any day care children in swing or crib during visits to FCCH. LPA was unable to corroborate the allegation.

Regarding the allegation licensee left day care children in highchair, it was alleged that children were in the highchair at pick-up but were not eating. Confidential interviews disclosed that none of the children had been observed in the highchair for long periods of time or when at the FCCH unless the child was eating. Another confidential interview stated that a child was frequently observed in the highchair playing with toys, but the licensee denied the allegation and stated highchairs are only used for eating. LPA did observe a child in the highchair during a visit to FCCH on 09/06/2023 and 10/25/2023 but child was being fed by licensee.

Regarding the allegation licensee did not feed day care child, it was alleged that licensee may not have been feeding a child. Confidential interviews disclosed that there were no issues with children being fed while at the FCCH; whereas another interview disclosed that child only gained two pounds during the four months attending the FCCH. Licensee stated that she provides breakfast, lunch and two snacks per day, uses the food program and parents are welcome to provide food for their child if they wish. Licensee denies the allegation and stated that she provided parents with a form that indicated what the child ate, and other pertinent information daily. LPA also observed licensee feeding a child during visits to the FCCH.

Regarding allegation licensee did not provide comfortable environment for day care children, it was alleged that due to the air conditioning being out the environment was not comfortable. LPA visited the FCCH on August 22, 2023 and September 6, 2023 and observed the temperature of the home did not exceed regulated guidelines. LPA also observed licensee to have multiple fans and taking measures to keep the home cool and comfortable during this time. Confidential interviews disclosed that parents were notified of the issue with air conditioning.

Regarding the allegation stating that the licensee left day care child unattended, on April 11, 2023, an LPA made an unannounced required visit to the facility and during the inspection observed that a child had been left unattended in the master bedroom and children on the second floor. Per information gathered and interviews conducted, LPA confirmed that this allegation was in reference to same child(ren) and the facility was cited for a lack of supervision.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230815140101

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DE VALLE FAMILY CHILD CARE	FACILITY NUMBER: 336300319
	VISIT DATE: 10/25/2023

NARRATIVE

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The licensee did admit that she had previously put children in a bedroom upstairs to nap and also used cameras and baby monitors to observe the children while the licensee was downstairs but stated that she ceased doing this due to the recent deficiency assessed. During the investigation, LPA conducted several inspections of the home and could not verify and/or confirm if other children were also left unattended as well.

Based on confidential interviews and record reviews, the allegations licensee left day care child in swing/crib for an excessive amount of time, licensee left day care children in high chair, licensee did not feed day care child and licensee did not provide comfortable environment for day care children, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report, appeal rights and Notice of Site Visit were provided to licensee. The licensee was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 10-CC-20230815140101

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DE VALLE FAMILY CHILD CARE	FACILITY NUMBER: 336300319
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/25/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 10/25/2023 Section Cited CCR 101217(b)	1 2 3 4 5 6 7	102417 Operation of Family Child Care Home (b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Licensee advised the A/C unit was replaced as of 09/15/2023. LPA confirmed A/C unit working during this inspection. Violation cited and cleared during visit.
	8 9 10 11 12 13 14	Based on observation, interviews and record review the FCCH’s air conditioning was in disrepair from July 29, 2023 to September 15, 2023 which poses a potential health, safety and/or personal rights risk to children in care	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Cindy Hamilton	TELEPHONE: (951) 295-2190
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023

LIC9099 (FAS) - (06/04)

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