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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300357
Report Date: 09/25/2025
Date Signed: 09/25/2025 11:34:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250808095523
FACILITY NAME:BESSENT FAMILY CHILD CAREFACILITY NUMBER:
336300357
ADMINISTRATOR:PORTIA BESSENTFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 663-9544
CITY:SAN JACINTOSTATE: CAZIP CODE:
92583
CAPACITY:14CENSUS: 12DATE:
09/25/2025
UNANNOUNCEDTIME BEGAN:
10:56 AM
MET WITH:Portia BessentTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility is operating over capacity
Licensee is not providing comfortable accommodations for day-care children.
INVESTIGATION FINDINGS:
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On September 25, 2025, at 10:52 a.m., Licensing Program Analyst (LPA), Cindy Hamilton met with licensee Portia Bessent (FCCH) to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with one staff and licensee.  LPA Hamilton conducted health and safety inspections of the FCCH on 08/15/2025 and 09/25/2025 and no safety concerns were noted.  LPA obtained and reviewed pertinent documents from the facility’s files.

On August 8, 2025, Community Care Licensing (CCL) received information stating the facility is operating over capacity and licensee is not providing comfortable accommodations for day care children. It was alleged that on or around August 4, 2025, or August 5, 2025, the facility had 17 children present at one time, exceeding the licensed capacity. On August 15, 2025, during the initial investigation visit, the Licensing Program Analyst (LPA) observed 12 daycare children present, along with a qualified assistant.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250808095523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BESSENT FAMILY CHILD CARE
FACILITY NUMBER: 336300357
VISIT DATE: 09/25/2025
NARRATIVE
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A review of facility records, including the child roster and attendance timesheets, as well as interviews conducted during the investigation, revealed that the licensee actively monitors and regulates attendance by adhering to scheduled arrival and departure times agreed upon with parents. Based on the documentation reviewed, the LPA confirmed that no more than 14 children were in care at any one time. The licensee denied the allegation and stated that the Family Child Care Home (FCCH) was not operating over capacity on the dates in question.

Regarding allegation that licensee is not providing comfortable accommodation for day care children, it was alleged that day care children are cold to the point they are putting their arms inside their shirts. On 08/15/2025, LPA conducted an unannounced inspection and observed children napping comfortably on blankets and confirmed that the FCCH thermostat read 75 degrees. Licensee disclosed to LPA that licensee maintains the temperature of the FCCH at 75 degrees and that none of the children or parents have complained of it being too cold in the FCCH. LPA did not find the temperature to be uncomfortable or observe any of the children displaying signs of discomfort.

Based on observations, interviews and records review the allegations that facility is operating over capacity and licensee is not providing comfortable accommodations for day care children, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report, appeal rights and Notice of Site Visit were discussed and provided to licensee Portia Bessent. Licensee was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2