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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300357
Report Date: 03/17/2026
Date Signed: 03/17/2026 04:01:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260203093802
FACILITY NAME:BESSENT FAMILY CHILD CAREFACILITY NUMBER:
336300357
ADMINISTRATOR:PORTIA BESSENTFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 663-9544
CITY:SAN JACINTOSTATE: CAZIP CODE:
92583
CAPACITY:14CENSUS: 6DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
03:25 PM
MET WITH:Portia BessentTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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-Child is being threatened and yelled at by other children.
INVESTIGATION FINDINGS:
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On 03/17/26, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA met with Licensee, Portia Bessent, who was informed of the decision rendered. Present during the visit were Licensee, 2 assistants, 2 minor residents, and 6 children in care.

On 02/03/26, Community Care Licensing (CCLD) received a complaint alleging that a child (C1) is being threatened and yelled at by other children.

During the investigation, LPA Waters conducted confidential interviews, conducted a facility inspection, completed a record review, and viewed video footage of the incident. LPA Waters observed security camera footage for 01/29/26 from approximately 9:00-5:05pm, focusing primarily on the time period from 4:00pm-5:00pm. LPA Waters observed 4 school age children, in close proximity, playing on individual devices. LPA then observed light physical contact such as tickling and nudging of C1’s foot, which then escalated to aggressive physical contact with slapping and closed fist punches by C1.
-Cont. on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20260203093802
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BESSENT FAMILY CHILD CARE
FACILITY NUMBER: 336300357
VISIT DATE: 03/17/2026
NARRATIVE
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LPA did not hear any audio on the security camera footage that indicated there were threats or yelling negative comments from the 3 other school age children present towards C1 during the approximate 7 minutes of interactions. Interviews revealed that there have been other instances where the 4 school age boys do not get along, however no specific incidents or comments were referenced. Based on record review, security camera footage and confidential interviews, LPA Waters could not corroborate that C1 was threatened or yelled at by other children in care.

The agency has investigated the above allegation and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4