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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300369
Report Date: 09/20/2023
Date Signed: 09/20/2023 05:14:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2023 and conducted by Evaluator Jessica M Rubio
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230807121155
FACILITY NAME:JUHL FAMILY CHILD CAREFACILITY NUMBER:
336300369
ADMINISTRATOR:JUHL,ILSEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 944-7030
CITY:MENIFEESTATE: CAZIP CODE:
92585
CAPACITY:14CENSUS: 5DATE:
09/20/2023
UNANNOUNCEDTIME BEGAN:
04:35 PM
MET WITH:Ilse JuhlTIME COMPLETED:
05:25 PM
ALLEGATION(S):
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Licensee is operating over ratio
Licensee did not prevent children from hitting other children in care
INVESTIGATION FINDINGS:
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On September 20, 2023 at 4:35 pm, Licensing Program Analyst (LPA) Jessica Rubio arrived unannounced to the Juhl Family Child Care Home (FCCH) to deliver the investigative finding for the above stated allegations. LPA met with Licensee Ilse Juhl. On 8/16/2023 at 9:55 am, LPA opened the investigation at the facility. During the investigation, LPA conducted interviews with licensee, assistant (A1), and three children (C3, C4, C5) listed on the Confidential Names List (LIC 811) dated September 20, 2023.

On August 7, 2023, a complaint was received alleging licensee is operating over ratio; specifically, that assistant (A1) is not present or providing supervision when licensee is caring for 12 or more children. The complaint additionally alleged that licensee did not prevent children from hitting other children in care; specifically, that licensee did not do anything to prevent C6 or other children from hitting C1 and C2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230807121155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUHL FAMILY CHILD CARE
FACILITY NUMBER: 336300369
VISIT DATE: 09/20/2023
NARRATIVE
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Regarding the allegation that licensee is operating out of ratio, confidential interviews revealed that A1 is currently the assistant for the FCCH, however A1 has also obtained employment elsewhere. A1’s employment gives A1 the ability to work from the FCCH and A1 does not have a set schedule. Another interview revealed that A1 is upstairs in the FCCH or not present to supervise children due to working another job. Interviews with licensee and A1 revealed A1 is present when needed to be included in the ratio and does occasionally make phone calls or attend virtual meetings when A1 is not needed to be in ratio or when children are napping. Both licensee and A1 revealed that licensee has not been left alone if more than eight children were present. Interviews with children further revealed that LIC and A1 take care of the children and A1 does leave the FCCH sometimes, while licensee never leaves. LPA reviewed the roster and it appeared fourteen children were enrolled, however license stated it had not been updated and there are only ten children including her own school age child who are enrolled at this time. Furthermore, on 8/16/2023, when LPA arrived to the FCCH, LPA observed there were seven children present with licensee providing care. A1 was not present in the facility when LPA arrived, however, A1 did arrive within 15 minutes of LPA arriving. An eighth child later arrived and although due to the census, A1 was not required to be in ratio, A1 assisted licensee in the facility the remainder of the time LPA was present. Interviews also revealed that A1 was present prior to LPA arriving that day.

Regarding the allegation that licensee did not prevent children from hitting other children in care, confidential interviews revealed that C6 and C1 got along and played together often, while another interview revealed C6 hit C1 often and C2 was hit by another child. All interviews revealed if children are hitting, the licensee does speak to the children, tells them not to hit and to keep their hands to themselves.

Based on conflicting statements, the allegations that licensee is operating over ratio and licensee did not prevent children from hitting other children in care, may have occurred, however are not supported or proven by evidence. Therefore, the above allegations are unsubstantiated. A copy of this report, LIC 811 Confidential Names List and appeal rights were given and explained to Licensee Ilse Juhl. A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2