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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300391
Report Date: 03/13/2026
Date Signed: 03/13/2026 11:18:38 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251229112308
FACILITY NAME:RCOE - LAS BRISAS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
336300391
ADMINISTRATOR:ITZCHELL RAMIREZFACILITY TYPE:
830
ADDRESS:24990 LAS BRISAS ROADTELEPHONE:
(951) 600-5620
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:44CENSUS: 10DATE:
03/13/2026
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Paula Shigo, Site SupervisorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff inappropriately restrained day care child.
Staff left day care child unattended for an extended period of time.
INVESTIGATION FINDINGS:
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On March 13, 2026, at 10:40 AM, Licensing Program Analyst (LPA) Courtnee Peebles met with RCOE – Las Brisas Child Development Center Director, Paula Shigo, to deliver findings regarding the above referenced allegations.

Community Care Licensing (CCL) received a complaint on December 29, 2025, alleging that staff inappropriately restrained a day care child and that staff left a child unattended for an extended period. Specifically, it was alleged that Child 1 (C1) was placed in a safety chair for an extended period without continuous supervision.During the investigation, LPA Peebles conducted confidential interviews, reviewed relevant documentation, and toured the facility on January 28, 2026. No safety concerns were observed during the facility tour.

Interviews indicated that the facility uses safety chairs with attached belts for infants under 24 months during meals and table top activities to prevent injury. On January 28, 2026, LPA observed children being
Unsubstantiated
Estimated Days of Completion: 73
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251229112308
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: RCOE - LAS BRISAS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 336300391
VISIT DATE: 03/13/2026
NARRATIVE
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placed in these chairs immediately prior to use and removed promptly afterward. Interviewees stated that if a child indicates they want to be removed, staff respond and remove the child right away. Interviewees denied using the chairs as a form of restraint outside of mealtime or table activities and denied observing C1 left unattended or restrained without adult supervision. Four out of four individuals interviewed did not report or observe any inappropriate restraint or lack of supervision.

Based on the information obtained, there is insufficient evidence to support the allegations that staff inappropriately restrained a child or left a child unattended for an extended period. Therefore, the allegations are deemed unsubstantiated. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

An exit interview was conducted with Director Paula Shigo. A copy of this report and the Appeal Rights were provided. A Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2