336300440-7-21-2026-10-CC-PBER-DWHT3B-20260731142202

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300440
Report Date: 07/21/2026
Date Signed: 07/21/2026 10:42:59 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2026 and conducted by Evaluator Courtnee Peebles

COMPLAINT CONTROL NUMBER: 10-CC-20260520153758

FACILITY NAME:	KID'S WORLD PRESCHOOL		FACILITY NUMBER:	336300440
ADMINISTRATOR:	ZINNA GUITERREZ		FACILITY TYPE:	850
ADDRESS:	29879 SANTIAGO RD		TELEPHONE:	(951) 699-9777
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92592
CAPACITY:	142	CENSUS: 43	DATE:	07/21/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Zinnia Guttierez, Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Untrained staff providing care to day care children
Staff did not ensure personnel records were maintained
Staff yell at day care children

INVESTIGATION FINDINGS:

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On July 21, 2026, at 09:46 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Kid’s World Preschool (CCC) and met with Director Zinnia Gutierrez to conclude the investigation regarding the allegations listed above. During the visit, 43 children were present, and the Director reported that 69 children are currently enrolled.

The investigation was initiated following a complaint received on June 1, 2026, alleging untrained staff providing care to day care children, staff not ensuring personnel records were maintained, and staff yelling at day care children. The investigation consisted of interviews with facility staff and a review of documentation related to onboarding practices, personnel records, and staff interactions with children. Information obtained indicated that newly hired staff receive an orientation and are trained by experienced staff as part of the onboarding process, though substitute teachers may not receive identical training. While training may be provided by designated staff rather than exclusively by management, the investigation did not produce sufficient evidence to determine that staff caring for children were untrained

Unsubstantiated

Estimated Days of Completion: 31

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20260520153758

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KID'S WORLD PRESCHOOL	FACILITY NUMBER: 336300440
	VISIT DATE: 07/21/2026

NARRATIVE

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or lacked necessary instruction to perform their duties.

With respect to the allegation that staff did not ensure personnel records were maintained, interviews and a review of personnel records showed that substitute staff apply through an online recruitment process, are screened by a recruiter, and are then referred to the facility director for further review. Although concerns were raised about ensuring all required documentation and qualifications were obtained, the investigation did not produce sufficient evidence to establish that personnel records were not maintained in accordance with regulatory requirements.

Regarding the allegation that staff yell at day care children, interviews indicated that staff may, at times, use a firm or stern tone when redirecting children’s behavior. Documentation showed that the facility is aware of this concern and has provided ongoing coaching and training to staff emphasizing calm, appropriate communication with children.

Based on conflicting statements and the absence of corroborating evidence, there is insufficient information to determine that untrained staff provided care, that personnel records were not maintained, or that staff yelled at day care children. Therefore, the allegations are unsubstantiated. An unsubstantiated finding means that, although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of this report, the Appeal Rights, and a Notice of Site Visit were provided to Director Zinnia Gutierrez. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

LIC9099 (FAS) - (06/04)

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