336300469-9-27-2023-10-CC-DMUN-CW8VVT-20231002164652

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300469
Report Date: 09/27/2023
Date Signed: 09/27/2023 12:37:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2023 and conducted by Evaluator Alaina Wilburn

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230821113630

FACILITY NAME:	SANTANA FAMILY CHILD CARE		FACILITY NUMBER:	336300469
ADMINISTRATOR:	SANTANA, NOHEMI		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 961-9188
CITY:	SAN JACINTO	STATE: CA	ZIP CODE:	92582
CAPACITY:	14	CENSUS: 3	DATE:	09/27/2023
		UNANNOUNCED	TIME BEGAN:	12:25 PM
MET WITH:	Nohemi Santana		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Provider handled day care child in a rough manner.

INVESTIGATION FINDINGS:

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At 12:25PM on September 27, 2023, Licensing Program Analyst (LPA) Alaina Wilburn conducted an unannounced complaint visit. LPA met with Licensee Nohemi Santana, to deliver findings on the above stated allegation.

The investigation consisted of interviews with Licensee's and other pertinent parties.

The investigation revealed the following: On 08/21/2023, complaint allegations were received by Community Care Licensing (CCL) office that Provider handled day care child in a rough manner. Licensee stated that it was Child #1's (C1) first and only day at day care. At nap time, C1 did not want to take a nap. Licensee told C1 that a nap was not required, but C1 would have to rest while the other children napped. Licensee stated that C1 was restless, tossing, turning and kicking, so Licensee turned C1 from their back to stomach and C1 fell asleep not long after. Licensee denies that it was in a rough manner and stated that she put her hands under C1's arms and turned child over to stomach. LPA attempted to interview an older child that was

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Alaina Wilburn
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20230821113630

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: SANTANA FAMILY CHILD CARE	FACILITY NUMBER: 336300469
	VISIT DATE: 09/27/2023

NARRATIVE

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present and awake, but child was unable to corroborate either side. C1 was unavailable for interview. LPA
interviewed another witness, who reported the same information as Licensee and that the turn over was not done in an aggressive manner.

Based on interviews conducted, the allegation that Provider handled day care child in a rough manner, may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED at this time.

Exit interview conducted. A copy of this report and appeal rights were discussed and provided to Licensee Nohemi Santana on this date.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Alaina Wilburn
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

LIC9099 (FAS) - (06/04)

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