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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300471
Report Date: 02/26/2025
Date Signed: 02/26/2025 08:47:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250129144123
FACILITY NAME:PATHWAYS LEARNING ACADEMYFACILITY NUMBER:
336300471
ADMINISTRATOR:CHANTEL UHRICHFACILITY TYPE:
850
ADDRESS:44651 AVENIDA DE MISSIONESTELEPHONE:
(951) 302-8498
CITY:TEMECULASTATE: CAZIP CODE:
92592
CAPACITY:90CENSUS: 22DATE:
02/26/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Margarita Torres, DirectorTIME COMPLETED:
08:55 AM
ALLEGATION(S):
1
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9
1. Staff are not meeting children's toileting needs.
INVESTIGATION FINDINGS:
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On February 26, 2025, at 8AM, Licensing Program Analyst’s (LPA’s), William Chancellor and Sandra Pulido arrived unannounced to Pathways Learning Academy (CCC) and met with Director (DIR) Margarita Torres to discuss the investigative findings regarding the allegation listed above. On February 5, 2025, LPA made observations at the CCC, took census, conducted confidential interviews, and requested documentation relevant to the investigation.
On January 29, 2025, a complaint was received alleging that staff are not meeting children's toileting needs. Specifically, that when arriving at home after pick-up, child 1 (C1) was found to be soiled and wearing the same diaper brand that was provided from home. Staff interviews confirmed that school provides diapers throughout the day and C1 diaper was not changed because C1 remained dry throughout the day. Record review confirmed that C1 went to the restroom three times on January 28, 2025, including after nap. Additionally, C1 was picked up when the classroom was outside, right before the next scheduled toilet training break and staff were not requested to change C1. It cannot be corroborated that C1 was soiled all day, and staff intentionally left C1 in the same diaper. CCC immediately implemented new potty-training protocols to confirm the child went to the restroom successfully before recording it and changing the diaper throughout the day.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Pauline Beschorner
NAME OF LICENSING PROGRAM ANALYST: William M Chancellor Jr.
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250129144123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: PATHWAYS LEARNING ACADEMY
FACILITY NUMBER: 336300471
VISIT DATE: 02/26/2025
NARRATIVE
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page. 2
Based on conflicting statements from interviews and record review, LPA is unable to corroborate the allegation that, staff are not meeting children's toileting needs. This allegation may have occurred; however, it is not supported, or proven by evidence. Therefore, the above allegation is unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights, along with a Notice of Site Visit was provided to Director, Margarita Torres. Notice of Site Visit must remain posted for 30 consecutive days in a prominent place, visible to families and caregivers.
NAME OF LICENSING PROGRAM MANAGER: Pauline Beschorner
NAME OF LICENSING PROGRAM ANALYST: William M Chancellor Jr.
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2