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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300485
Report Date: 05/16/2025
Date Signed: 05/16/2025 01:58:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250313121114
FACILITY NAME:ROJANO FAMILY CHILD CAREFACILITY NUMBER:
336300485
ADMINISTRATOR:ROJANO, MELISSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 513-0638
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:14CENSUS: 9DATE:
05/16/2025
UNANNOUNCEDTIME BEGAN:
11:49 AM
MET WITH:Melissa RojanoTIME COMPLETED:
12:21 PM
ALLEGATION(S):
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-Licensee forces children to lay on cots for naptime.
INVESTIGATION FINDINGS:
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On 05/16/25, Licensing Program Analyst (LPA) Kelli Waters arrived unannounced to the facility to deliver the findings for the above stated allegations. During the visit, LPA met with Licensee, Melissa Rojano, conducted a tour and took census of the facility. Present during the visit were licensee, an assistant, an adults resident, and 9 children (all preschool age).

On 03/13/25, Community Care Licensing (CCLD) received a complaint alleging that licensee forces children to lay on cots for naptime.

During the investigation, LPA Waters conducted interviews, reviewed documents and observed naptime procedures. LPA Waters observed 10 children in various states of sleep during naptime. LPA observed children laying on cots placed around daycare area with an assistant in close proximity.

Continues on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250313121114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ROJANO FAMILY CHILD CARE
FACILITY NUMBER: 336300485
VISIT DATE: 05/16/2025
NARRATIVE
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9099 continued...

As LPA Waters started the facility inspection, at approximately 1:15pm, LPA Waters observed one child (C1) remained awake but stayed on their cot with a blanket. LPA Waters did not observe any verbal or physical warnings to C1, nor did LPA Waters observe any assistance in falling asleep provided by staff. Approximately 10 minutes later, LPA observed that C1 was asleep. As the visit progressed, at approximately 2:25pm, LPA Waters witnessed 2 children awake and at the tables using play materials quietly while the remaining children slept. At approximately, 2:40pm, LPA Waters then witnessed 4 children get up from their cots, use the restroom and then return to their cots. The 4 children remained awake, but LPA did not witness any verbal reminders or physical touch to keep them on their cots. Interviews conducted confirmed the routines and procedures LPA Waters observed. Based on observations, and interviews, LPA Waters could not corroborate the allegation that children are forced to lay on cots for nap time.

Although the allegation listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2