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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300691
Report Date: 01/16/2026
Date Signed: 01/16/2026 03:39:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251102184659
FACILITY NAME:FRYE FAMILY CHILD CAREFACILITY NUMBER:
336300691
ADMINISTRATOR:FRYE, DESTINYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(646) 330-8336
CITY:MENIFEESTATE: CAZIP CODE:
92584
CAPACITY:14CENSUS: 9DATE:
01/16/2026
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Destiny FryeTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Provider yells at day care children.
Provider handles day care children in an inappropriate manner.
Licensee does not ensure that day care children are provided a safe environment while in care.
Facility is operating out of ratio.
Staff do not provide adequate supervision to day care children in care.
INVESTIGATION FINDINGS:
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On January 16, 2026, at 03:00 PM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Frye Family Child Care (FCCH) and met with Licensee Destiny Frye to conclude the investigation regarding the allegations listed above. During the visit, 9 children were present, and the Licensee reported that 16 children are enrolled.

The investigation began after a complaint was received on November 4, 2025, alleging that the provider yelled at day care children, handled children in an inappropriate manner, failed to ensure a safe environment, and operated the facility out of ratio. On November 5, 2025, at 11:30 AM, LPA Peebles conducted a tour and census of the FCCH. Throughout the investigation, LPA conducted confidential interviews with two staff members (LIC and S1) and three parents (P1, P2, and P3).

Interviews regarding the allegations that the provider yelled at children and handled children inappropriately revealed that when children become loud or distracted, the Licensee may raise her voice
Unsubstantiated
Estimated Days of Completion: 70
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251102184659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FRYE FAMILY CHILD CARE
FACILITY NUMBER: 336300691
VISIT DATE: 01/16/2026
NARRATIVE
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to gain their attention. Staff reported they had not witnessed the Licensee yell at children or handle them aggressively; however, some interviews indicated that the Licensee had been observed being “snappy” or raising her voice with children. No interview provided evidence of physical or inappropriate handling.

Regarding the allegation that the Licensee failed to ensure a safe environment, the concern involved the front door allegedly being left unlocked and children running into the street. Interviews indicated that children are not allowed near the front door unless a staff member is present. Baby gates are placed near the front door to prevent children from exiting, although parents and staff open the gates when entering the home. During the initial inspection, LPA observed the baby gate left open. Parents interviewed stated they had not seen or heard of children exiting the home unsupervised.

The final allegation involved the facility operating out of ratio, specifically that one staff member would supervise fourteen children after nap time. Interviews revealed that the Licensee typically has four staff members present during operating hours to ensure compliance with ratio and capacity requirements. Additionally, during the November 5, 2025 visit, LPA observed the Licensee and one additional staff member supervising ten children, which was within the required ratio. No evidence was obtained to support or deny the claim that the facility operated out of ratio at any time during the investigation.

Based on the information obtained throughout the investigation, there is insufficient evidence to substantiate the allegations that the provider yelled at day care children, handled children in an inappropriate manner, failed to ensure a safe environment, or operated out of ratio. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are deemed unsubstantiated at this time.

An exit interview was conducted, and a copy of this report, the appeal rights, and the Notice of Site Visit were provided to Licensee Destiny Frye. The Licensee was reminded that the Notice of Site Visit must be posted in a visible area of the facility for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2