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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300724
Report Date: 08/06/2026
Date Signed: 08/06/2026 04:58:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Sandra Pulido
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260716080420
FACILITY NAME:WONDERLAND LEARNING CENTERFACILITY NUMBER:
336300724
ADMINISTRATOR:MCKENZIE, LAKESHIAFACILITY TYPE:
860
ADDRESS:288 E MAIN STREETTELEPHONE:
(951) 426-7829
CITY:SAN JACINTOSTATE: CAZIP CODE:
92583
CAPACITY:48CENSUS: 24DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Licensee Lakeshia McKenzieTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff are not ensuring the daycare children’s mats are covered with a sheet.
Staff are not ensuring the daycare children’s mats are disinfected.
Staff are not ensuring the daycare children’s bedding is washed.
Staff are interrupting the daycare children while napping.
INVESTIGATION FINDINGS:
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On August 6, 2026 at 8:40 a.m., Licensing Program Analyst (LPA) Sandra Pulido and Licensing Program Manager (LPM) Pauline Beschorner conducted an unannounced visit to Wonderland Learning Center and met with Licensee Lakeshia McKenzie to deliver the investigative findings regarding the allegations received on July 16, 2026. As part of the investigation, LPA Pulido conducted interviews, collected relevant documentation, and completed health and safety inspections of the childcare center on June 22, 2026, and July 22, 2026.

The complaint alleged that staff are not ensuring the children’s mats are covered with a sheet. Five of five staff interviews revealed that the facility uses children’s blankets provided by the parents for the mat covers. However, interviews also revealed that children will grab their blankets to lay with them on top of the child and/or the child will remove the blanket off of the mat. During the July 22, 2026, inspection, LPA observed multiple children laying on their mat underneath their blanket, with one child completely off the mat and on the carpet. Two parent interviews informed LPA that they do not provide a blanket or any form of bedding for their child(ren) and believed that the facility provided blankets.

Substantiated
Estimated Days of Completion: 21
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20260716080420
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
VISIT DATE: 08/06/2026
NARRATIVE
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Regarding the allegation that staff do not ensure the children’s mats are disinfected, five of five staff interviews revealed that they are unaware who disinfects the children’s sleeping mats. Furthermore, it was revealed that staff have never seen other staff disinfect the mats, with one staff member informing LPA that there is no policy implemented in disinfecting the mats. LPA became aware that the mats are not assigned to a specific child and staff are also unsure which side of each mat is designated as the top or floor side. During the inspection conducted on July 22, 2026, LPA observed different color variations of each bottom mat, being either blue, red, or grey.

The complaint also alleged that the facility is not ensuring the children’s bedding is washed. Five of five staff interviews revealed that staff believe parents are to take the child(ren)’s blanket home to wash but are ultimately unsure. Interviews also revealed that if parents do take the blanket home, staff are unsure how often they take the blanket home to wash it. One staff member informed LPA that they believe parents do not take the blanket home due to having observed some sort of hardened substance on a child’s blanket. Parent interviews confirmed that there is no set protocol on whether the parents(s) are responsible for taking the blanket home and washing them. Two parent interviews stated they take the blanket home weekly because they choose to do so, not because they were informed of this responsibility. Another parent interview informed LPA that the facility was responsible for ensuring the blanket was washed but they were unsure if the facility was washing it. LPA reviewed the Parent’s Admission Agreement and did not observe anything stating whether the parent(s) or facility was responsible for washing the bedding for the children.

Lasty, the complaint also alleged the daycare staff interrupt children while they are napping. Five of five staff interviews confirmed that they do interrupt napping children, as instructed to, when nap time is over. Specifically, staff will use different methods to wake up the children including rubbing the child(ren)’s back, calling the child(ren)’s name, and removing their blanket(s). One staff also informed LPA that they observed the mats also be taken away and the child continued to lay on the carpet due to still being tired. Two child interviews also confirmed that children are woken up by staff by rubbing their backs and/or staff removing the child(ren)’s blanket.

Based on interviews, observations, and documentation obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegations are substantiated. Violations of the California Code of Regulations are cited on the attached LIC 9099D. An exit interview was conducted, appeal rights were provided, and a Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20260716080420
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2026
Section Cited
CCR
101239.1(c)
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Each cot or mat shall be equipped with a sheet to cover the cot or mat and, depending on the weather, a sheet and/or blanket to cover the child.

This requirement is not met as evidenced by:
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Licensee will ensure all mats are covered with sheets. Licensee will also update their parent agreement and conduct a training with all staff and submit the training material plus sign in sheet of staff in attedance to LPA by COB 9/6/26.
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Based on observation and interviews, the licensee did not comply with the section cited above in not ensuring the sleeping mats are covered with a sheet which poses a potential health, safety or personal rights risk to persons in care.
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Type B
08/06/2026
Section Cited
CCR
101239.1(c)(3)
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Each cot or mat shall be equipped with a sheet to cover the cot or mat and,
…(3)Sheets shall be washed weekly or when soiled or wet.
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Licensee will ensure children's bedding is washed weekly. Licensee will also update their parent agreement and will also conduct a training with all staff and submit the training material plus sign in sheet of staff in attedance to LPA by COB 9/6/26.
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Based on interviews, the licensee did not comply with the section cited above in not ensuring the children's bedding is washed weekly which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20260716080420
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2026
Section Cited
CCR
101239.1(b)(4)
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Floor mats used for napping shall be:…. (4)Wiped with a detergent/disinfectant weekly or when soiled or wet.

This requirement is not met as evidenced by:
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Licensee will ensure children's sleeping mats are wiped weekly. Licensee will also update their parent agreement and also conduct a training with all staff and submit the training material plus sign in sheet of staff in attedance to LPA by COB 9/6/26.
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Based on interviews, the licensee did not comply with the section cited above in not ensuring the children's sleeping mats are wiped weekly which poses a potential health, safety or personal rights risk to persons in care.
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Type B
08/06/2026
Section Cited
CCR
101230(b)
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All children shall be given an opportunity to nap or rest without distraction or disturbance from other activities at the center.

This requirement is not met as evidenced by:
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Licensee will ensure children's nap is not interrupted. Licensee will also update their parent agreement and also conduct a training with all staff and submit the training material plus sign in sheet of staff in attedance to LPA by COB 9/6/26.
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Based on observations and interviews, the licensee did not comply with the section cited above in not ensuring that staff do not disrupt napping children which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4