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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300977
Report Date: 09/03/2025
Date Signed: 09/03/2025 05:34:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2025 and conducted by Evaluator Sumayya Habeebulla
COMPLAINT CONTROL NUMBER: 10-CC-20250725093230
FACILITY NAME:DISCOVERY CHILDREN'S CENTERFACILITY NUMBER:
336300977
ADMINISTRATOR:WINTER,KARENFACILITY TYPE:
860
ADDRESS:27555 ALESSANDRO BLVD.TELEPHONE:
(951) 924-5002
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92555
CAPACITY:133CENSUS: 21DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Karen WinterTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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- Staff wrongfully terminated daycare child.
INVESTIGATION FINDINGS:
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On date and time listed, Licensing Program Analysts (LPAs) Sumayya Habeebulla and Kelli Waters made an unannounced visit to the facility for the purpose of conducting a complaint investigation, regarding the above allegation. LPA conducted a census and met with facility Director Karen Winter. Upon arrival, LPA toured the center along with the facility Director and checked census and staff associations.

The allegation is Staff wrongfully terminated daycare child.

On 07/29/2025, LPA Habeebulla arrived at the facility for initial inspection of the complaint. And conducted pertinent interviews to obtain additional information.


See LIC 9099C for continuation.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250725093230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DISCOVERY CHILDREN'S CENTER
FACILITY NUMBER: 336300977
VISIT DATE: 09/03/2025
NARRATIVE
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Interviews revealed that C1 joined the facility March 2025, and had difficulty fitting in with other children and in cooperating with the staff and other children in the classroom. After meeting with parent, the facility created a plan to help ease the adjustment process and eliminate behavioral issues/challenges. As per information received from the interviews conducted, the facility has had multiple meetings with the parent regarding updates and plans/procedures to help improve the behavior of C1. Further interviews revealed that C1 has been involved in multiple incidents of physically harming staff which required the parents to be called to pick up C1 from the school. As per admissions agreement, which was signed by the parent, the facility policy is to terminate the child’s enrollment if the parent fails to cooperate with the facility. Interviews revealed that on July 23rd, the parent was provided with a document listing out the behavioral concerns of C1. The document stated that the parent must fully support and be available to pick the child up from the facility if staff have been hurt or if there is continued behavioral issues throughout the day and staff are unable to handle C1. Interviews revealed parent did not consent to signing the document which resulted in the facility terminating care effective July 25th, 2025.

From the information received by interviews with Licensee and other pertaining individuals the above allegation cannot be verified. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the facility Director Karen Winters, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2