336301057-5-6-2026-10-CC-PBER-DU9U82-20260520152049

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336301057
Report Date: 05/06/2026
Date Signed: 05/06/2026 02:08:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2026 and conducted by Evaluator Sandra Pulido

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20260306105819

FACILITY NAME:	ALL ABOARD PRESCHOOL OF LAKE ELSINORE		FACILITY NUMBER:	336301057
ADMINISTRATOR:	WHITAKER, SARAH		FACILITY TYPE:	860
ADDRESS:	31910 MISSION TRAIL		TELEPHONE:	(951) 674-8662
CITY:	LAKE ELSINORE	STATE: CA	ZIP CODE:	92530
CAPACITY:	156	CENSUS: 39	DATE:	05/06/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Assistant Director Leann Coppola		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff handled day care children roughly
Staff spoke to day care children inappropraitely

INVESTIGATION FINDINGS:

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On May 6, 2026 at 1:15 p.m., Licensing Program Analyst (LPA) Sandra Pulido arrived unannounced at All Aboard Preschool of Lake Elsinore and met with Assistant Leann Coppola to discuss the findings of the investigation regarding the above referenced allegations. On March 12, 2026, LPA Pulido conducted a tour of the center, completed a census, conducted confidential interviews with six staff members, and obtained relevant documentation.

The complaint, received on March 6, 2026, alleged that staff spoke to daycare children inappropriately and staff handled daycare children roughly. Confidential interviews with all staff revealed that staff do not speak to children in an inappropriate or harsh manner nor have they heard other staff speak harshly to children. Specifically, staff stated they will inform children if they are making “thumbs up or thumbs down choices” and will remind children to make safe and good choices. LPA was unable to determine which child the complainant was referring to.

Unsubstantiated

Estimated Days of Completion: 61

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20260306105819

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ALL ABOARD PRESCHOOL OF LAKE ELSINORE	FACILITY NUMBER: 336301057
	VISIT DATE: 05/06/2026

NARRATIVE

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The second allegation alleged that staff handled daycare children roughly. Specifically, complainant alleged that they were aware of two children being pulled by the arm. Interviews revealed that staff will provide positive redirection for the children as listed in the facility’s Parent Handbook. However, interviews suggest that staff may have pulled a child’s arm, without malicious intent, to prevent a possible incident occurring between children, like hitting. Interviews also revealed that there is a lack of training and resources for staff to handle challenging behaviors. All staff completed mandatory training earlier in the year that included how to manage challenging behaviors. An in-service day with all staff was conducted on 2/13/26 that included a reminder that staff are not to grab a child by the arm, with a demonstration photo included.

Due to conflicting statements, LPA Pulido was unable to corroborate the allegations that staff spoke to daycare children inappropriately and that staff handled daycare children in a rough manner. Following a comprehensive investigation, including interviews, observations, and a review of records, the Department determined that the allegations are unsubstantiated. A finding of unsubstantiated means that although the allegation may have occurred or may be credible, there is insufficient evidence to prove or disprove the alleged violation.

An exit interview was conducted with Assistant Director Leann Coppola, during which a copy of the report and Appeal Rights were provided. A Notice of Site Visit was issued and must remain posted at the facility for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

LIC9099 (FAS) - (06/04)

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