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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336301255
Report Date: 05/28/2026
Date Signed: 05/28/2026 01:47:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260316094806
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
336301255
ADMINISTRATOR:RUNNELS,ANDREAFACILITY TYPE:
860
ADDRESS:27620 CLINTON KEITH RD. BLDG.2TELEPHONE:
(951) 239-0034
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:166CENSUS: 81DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
10:58 AM
MET WITH:Kina HenryTIME COMPLETED:
02:02 PM
ALLEGATION(S):
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-Staff does not provide nutritious meals to day care children
INVESTIGATION FINDINGS:
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On 05/21/26, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with Assistant Director, Kina Henry, who was informed of the decision rendered.

On 03/16/26, Community Care Licensing (CCLD) received a complaint alleging staff does not provide nutritious meals to day care children.

Regarding the allegation, LPA Waters conducted interviews, observed food service and reviewed records including The Learning Experience (CCC) food preparation policies. The investigation revealed that CCC provides hot lunch and 2 snacks, in addition to allowing food to be brought from home for dietary restrictions or food preferences. During the inspection, LPA Waters observed lunch being provided for all children, pre-plated with different serving sizes for the two age components, infant and preschool. (Cont. on 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260316094806

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
336301255
ADMINISTRATOR:RUNNELS,ANDREAFACILITY TYPE:
860
ADDRESS:27620 CLINTON KEITH RD. BLDG.2TELEPHONE:
(951) 239-0034
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:166CENSUS: 81DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
10:58 AM
MET WITH:Kina HenryTIME COMPLETED:
02:02 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff does not ensure facility operates in ratio
INVESTIGATION FINDINGS:
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3
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5
6
7
8
9
10
11
12
13
On 05/21/26, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with Director, Andrea Runnels, who was informed of the decision rendered.

On 03/16/26, Community Care Licensing (CCLD) received a complaint alleging staff does not ensure facility operates in ratio.

During the investigation, LPA Waters conducted confidential interviews, reviewed records, and completed two facility inspections with census. LPA Waters was able to confirm that one classroom is operating during morning opening hours for the preschool component and one classroom for the infant component until approximately 8:00am when additional staff are scheduled to arrive. Interviews revealed that at least 3 times a week, morning staff can be out of ratio for approximately 5-15 minutes until additional staff arrive at their designated start times. (Cont. on 9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20260316094806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 336301255
VISIT DATE: 05/28/2026
NARRATIVE
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Interviews also revealed that afternoon staffing can become an issue due to staff being sent home early and the need to combine classrooms can have administration stepping in to maintain ratio. On 03/18/26, LPA Waters entered Preschool 1A Room at approximately 1:15pm and observed 15 out of 18 children awake, and in various states of play around their napping mat, with one staff present. Records revealed the facility had insufficient staff scheduled and present for the number of children present for the week of records reviewed. Interviews, observation, and records were able to confirm that CCC does not ensure that the facility is operating within ratio at all times.

Based on the investigation conducted by the department, the preponderance of evidence has been met and the allegation that staff were operating out of ratio is SUBSTANTIATED. California Code of Regulations, Title 22, Section 101216.3(a), is being cited. See LIC 9099D for details.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20260316094806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 336301255
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/19/2026
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...

This requirement has not been met as evidenced by:
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Director will submit a plan detailing a staffing plan for each component that ensures ratio is covered and that does not include the director for coverage on a consistent basis. The plan will include rooms, times, and number & name of staff to be present as well as the children enrolled in the room. The plan will also include nap time if children do not sleep.
Director will submit plan to LPA via email.
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Based on interview, observation, and record review, facility does not ensure adequate staff are available during the day, therefore the licensee did not comply with the section cited above in which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20260316094806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 336301255
VISIT DATE: 05/28/2026
NARRATIVE
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Interviews revealed that meals/snacks are made according to the number of children present and can fluctuate based on appetite. Interviews also revealed that CCC will try to accommodate a request for additional food if extras are available. LPA observed a kitchen area with dry foods in cabinets, and perishable food in a refrigerator/ freezer unit. A menu was posted, and special dietary options were available. LPA was able to confirm that food is offered to all children three times a day, both CCC food and items from home if provided. Therefore, based on investigation findings, LPA Waters could not confirm the allegation that staff does not provide nutritious meals to day care children

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5