336301320-7-24-2026-10-CC-CMAZ-DWUT58-20260811142505

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336301320
Report Date: 07/24/2026
Date Signed: 07/24/2026 10:43:02 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator Naomi Hurtado

COMPLAINT CONTROL NUMBER: 10-CC-20260512093835

FACILITY NAME:	FAMILY YMCA OF THE DESERT		FACILITY NUMBER:	336301320
ADMINISTRATOR:	MELISSA CORADO		FACILITY TYPE:	860
ADDRESS:	51001 EISENHOWER DRIVE		TELEPHONE:	(760) 636-3208
CITY:	LA QUINTA	STATE: CA	ZIP CODE:	92253
CAPACITY:	17	CENSUS: 0	DATE:	07/24/2026
		UNANNOUNCED	TIME BEGAN:	10:21 AM
MET WITH:	Alejandra Piedra		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not ensure drinking water was available to the daycare children.

INVESTIGATION FINDINGS:

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This facility is currently closed for the summer. Due to this reason, on 7/24/2026 at 10:21 AM, Licensing Program Analyst (LPA) Naomi Hurtado arrived at the Family of the Desert YMCA's recreational center, located at 43930 San Pablo Ave, Palm Desert, CA 92260, to deliver the findings of a complaint investigation involving the allegation listed above. LPA met with Director, Alejandra Piedra, and explained the purpose of the visit.

On 5/12/2026 a complaint was received alleging that the staff did not ensure drinking water was available to the daycare children. An initial 10 day visit was conducted on 5/14/2026 in which LPA obtained copies of facility records. Furthermore, LPA completed interviews with confidential witnesses and conducted case management visits at the facility, Desert YMCA/Amelia Earnhardt Child Care Center #334810126; some of the children/staff were transferred to Desert YMCA #334810126 for the summer. The case management visits occurred on 6/17/2026 and 6/23/2026 in which LPA obtained facility records and interviewed children and staff who attended the facility where the complaint occurred.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 10-CC-20260512093835

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: FAMILY YMCA OF THE DESERT	FACILITY NUMBER: 336301320
	VISIT DATE: 07/24/2026

NARRATIVE

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During the course of the investigation, the Site Supervisor, Melissa Corado, was not interviewed as they are no longer employed at the facility and, despite attempts to interview, contact was not made. On Thursday, 5/7/2026, an incident occurred in which it was alleged that Child 1 was denied water during parent pick-up; Child 1 and their guardian were informed by the Site Supervisor that the facility “ran out of water.” Witnesses of this incident were interviewed in which 3 out of 4 individuals confirmed that there was no water in the water dispenser’s 5-gallon jug and, emergency 8 oz. water bottles were not available. The facility Director stated that she was made aware of the incident on Tuesday, 5/12/2026, so she visited the facility. The Director observed that the water dispenser’s five-gallon jug was almost empty but there was emergency water bottles; the Director photographed a case of 80- 8 fluid ounce water bottles. Additional to this May incident, LPA interviewed a total of 6 children and 2 staff who attended the facility in order to discuss the availability of water in the facility. All children and staff explained that there is a water dispenser with a 5-gallon jug and small paper cups; additionally, they are sometimes given 8 fluid oz. water bottles from the facility's refrigerator. Further Interviews revealed that children can only fill their personal water bottles “halfway” in order to help conserve water. Child 3 stated that there was an occasion where the facility ran out of water and cups, so they had to wait to drink water at home. Child 4 described two separate incidents. Once, Child 4 stated they were so thirsty but was told by the Site Supervisor that they were “almost out of water” and they had to “save the water.” On the other occasion, Child 4 stated that they came inside the facility after playing outside and was told by a staff member that they could not have water as they had to “save water.”

Based on LPA Hurtado’s observations, interviews, and the review of facility records, it was confirmed that the staff violated Title 22 101239.2 Drinking Water (a)(1). They did not ensure that drinking water was available to the daycare children to drink as they wish. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.
LPA and the Director reviewed PIN 25-10-CCLD, which discusses preparation for extreme heat and, PIN 25-06-CCLD, which reviews extreme heat prevention. Furthermore, California Code of Regulations Title 22 101239.2 Drinking Water (a)(1) is being cited on the attached LIC 9099D.

A notice of site visit was given to the Director and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director, Alejandra Piedra. Appeal rights were discussed and provided during the exit interview.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 10-CC-20260512093835

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: FAMILY YMCA OF THE DESERT	FACILITY NUMBER: 336301320
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/24/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/07/2026 Section Cited CCR 101239.2(a)(1)	1 2 3 4 5 6 7	101239.2 Drinking Water (a) … shall be readily available both indoors and in the outdoor activity area. (1) Children shall be free to drink as they wish. This requirement was not met as evidenced by	1 2 3 4 5 6 7	By the date 8/7/2026, the facility will submit a written statement that documents their understanding on Title 22 Regulation, 101239.2 (a)(1) Drinking Water. The facility will also outline a plan to assure that the facility has sufficient water for the daycare children at all times
	8 9 10 11 12 13 14	Based on LPA interviews, it was confirmed by 3 out of 4 individuals that the facility ran out of water on 5/7/26 and, 5 of the 8 children/staff confirmed a time where they were not free to drink water as they wished.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

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