336400075-10-25-2021-18-AS-JESL-CKNNN9-20221029103622

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336400075
Report Date: 10/25/2021
Date Signed: 10/25/2021 02:53:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2021 and conducted by Evaluator Crystal Colvin

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20211025104610

FACILITY NAME:	ATRIA HACIENDA		FACILITY NUMBER:	336400075
ADMINISTRATOR:	BARTON, ROBERT		FACILITY TYPE:	740
ADDRESS:	44600 MONTEREY AVE		TELEPHONE:	(760) 341-0890
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	266	CENSUS: 155	DATE:	10/25/2021
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Robert Barton - Administrator		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Resident(s) are not provided with properly washed linens as needed

Facility surfaces are not properly sanitized by staff

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility to initiate an investigation of a complaint with the allegation(s) above. LPA Colvin met with Administrator Robert Barton and advised of the purpose of today's visit. Below is a summary of the findings of the investigation:

Regarding allegation "Resident(s) are not provided with properly washed linens as needed": LPA Colvin interviewed residents and staff regarding the allegation. LPA Colvin learned that housekeeping/laundry services are provided to residents once a week as part of the care provided by the facility. Additionally, if a resident has an accident, housekeeping will change the sheets immediately for sanitation and the resident's comfort. If a resident wants their sheets cleaned sooner, they are also welcomed to use the washing machine in the laundry room which is accessible to residents. All persons interviewed during today's inspection stated that there were no concerns with the quality of the washed linens provided to the residents, nor the frequency in which they are cleaned. LPA Colvin went over the housekeeping's procedure for washing resident linens and confirmed that they are washed with hot water & approved cleaning products.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Joel Esquivel	TELEPHONE: (951) 248-0312
LICENSING EVALUATOR NAME: Crystal Colvin	TELEPHONE: (951) 204-0848
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20211025104610

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ATRIA HACIENDA	FACILITY NUMBER: 336400075
	VISIT DATE: 10/25/2021

NARRATIVE

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LPA Colvin additionally learned that housekeeping does not mix residents' linens and washes the linens for each room in its own cycle. Therefore, based on interviews, the allegation "Resident(s) are not provided with properly washed linens as needed" is UNSUBSTANTIATED.

Regarding allegation "Facility surfaces are not properly sanitized by staff": LPA Colvin interviewed residents and staff members, as well as conducted a brief tour of some of the facility's common areas during today's inspection. LPA Colvin was informed that all common areas are cleaned daily by housekeeping with approved chemicals shown to sanitize surfaces and kill germs. LPA Colvin additionally observed the facility to be in good condition, with no observable stains, spills, or accumulated dirt/grime. Persons interviewed during today's inspection additionally informed LPA Colvin that they have no concerns with the cleanliness of the facility and have observed housekeeping to keep the areas clean. Therefore, based on observations and interviews, the allegation "Facility surfaces are not properly sanitized by staff" is UNSUBSTANTIATED.

A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Administrator Robert Barton and a copy of this report was provided.

SUPERVISOR'S NAME: Joel Esquivel	TELEPHONE: (951) 248-0312
LICENSING EVALUATOR NAME: Crystal Colvin	TELEPHONE: (951) 204-0848
LICENSING EVALUATOR SIGNATURE:	DATE: 10/25/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2021

LIC9099 (FAS) - (06/04)

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